Enfuce

Customer Success Manager

• Develop and maintain trusted, long-term partnerships with key clients
• Align client strategic goals with Enfuce solutions to drive revenue, retention, and mutual success
• Act as lead commercial advisor and primary contact for executive stakeholders
• Provide strategic guidance, navigate escalations, and represent customer needs internally
• Identify and execute upselling, cross-selling, and solution adoption opportunities
• Lead quarterly and executive business reviews covering KPIs, ROI achievements, and future opportunities
• Monitor and interpret customer health signals and proactively mitigate risk
• Collaborate with Sales, Product, Delivery, and Finance to deliver customer outcomes
• Position Enfuce capabilities in strategic embedded finance and payments conversations
• Champion customer feedback and contribute to product and service enhancements
• Contribute to Customer Success process development and operational excellence
• Mentor colleagues and contribute to team best practices

Explore Customer Success Manager at Enfuce. Review requirements and application details.