Chief Operating Officer

Engaged HR Inc.

. Provide executive leadership for BCFNJC’s operations, implementation efforts, people leadership, and service delivery .

Posted 10/10/2026full-timeKelowna • CanadaLead💰 CA$203,000 - CA$243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates executive leadership in operations and service delivery, with a strong focus on Indigenous justice principles and community engagement. Proven ability to manage organizational growth, budgeting, and operational planning while fostering a culturally safe and respectful workplace.

Highest-signal resume keywords

Senior Operational Leadership ExperienceBudgeting and Operational PlanningCulturally Safe and Trauma-Informed LeadershipKnowledge of BC First Nations GovernanceUnderstanding of Canada's Criminal Justice System

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingOperational PlanningWorkforce PlanningFinancial ControlsRisk ManagementAudit ProcessesResource AllocationPerformance ManagementOrganizational Growth ManagementCompliance with Legislation

Soft Skills

Collaborative LeadershipConflict ResolutionMentoringTeam BuildingOrganizational Skills

Certifications & Qualifications

Valid BC Driver’s LicenceCriminal Record CheckVulnerable Sector Clearance

Industry Keywords

Indigenous Justice CentresBC First Nations Justice StrategyIndigenous Laws and ProtocolsCommunity ResourcesWraparound ServicesCulturally Appropriate PracticesIndigenous CulturesElders and Knowledge KeepersFirst Nations Leadership CouncilDiversity Among BC First Nations

About the role

Key responsibilities & impact

Provide executive leadership for BCFNJC’s operations, implementation efforts, people leadership, and service delivery
Provide high-level oversight of operations, including Indigenous Justice Centres across the province
Support the Director responsible for day-to-day operational leadership and service delivery
Ensure services are delivered consistently and reflect organizational standards and Indigenous justice principles
Ensure client-impacting programs align with the BC First Nations Justice Strategy
Oversee workforce planning and staffing approaches across all regions
Monitor operational performance and lead continuous improvement
Provide direction and support to direct reports through a culturally appropriate, healing-centred approach
Lead implementation of priorities established by the Justice Council, with support from the CEO
Foster a culturally safe and respectful workplace
Oversee internal communication so teams understand organizational priorities
Support leadership development and performance management for operational leaders
Oversee operational budgets and financial controls in partnership with the Finance Lead and CEO
Allocate resources to support service delivery and organizational sustainability
Identify operational needs and budget pressures to inform financial planning
Support long-term planning and responsible organizational growth
Help identify opportunities to diversify BCFNJC’s funding base
Ensure organizational assets are managed responsibly
Ensure compliance with applicable legislation and organizational standards
Lead operational risk management and strengthen internal controls
Support audit and reporting processes
Work closely with the CEO to connect strategic direction with operational delivery
Act on behalf of the CEO during delegated periods of absence

Requirements

What you’ll need

Demonstrated knowledge of and respect for BC First Nations governance structures, the First Nations Leadership Council, and Indigenous laws and protocols
Senior operational leadership experience in a complex, multi-site organization of comparable scale, ideally supporting approximately 150 or more employees
A master’s or undergraduate degree in business administration, public administration, law, operations leadership, or a related field
An equivalent combination of education and senior leadership experience may be considered
Demonstrated experience with budgeting and operational planning
Exceptional organizational skills, with the ability to prioritize competing demands and report in a timely way
Experience managing organizational growth and developing practical solutions to emerging needs
Ability to address conflict and crisis through an objective, fair and restorative approach
A collaborative leadership style focused on mentoring and team building
Ability to hold yourself and others accountable in a respectful and culturally appropriate manner
Demonstrated ability to lead in a culturally safe and trauma-informed environment
Understanding of community resources and wraparound services in the BC context
Working knowledge of Canada’s criminal justice system, with legal knowledge or experience working closely with legal professionals
Proven success building respectful relationships with Indigenous communities, Elders and Knowledge Keepers, government partners and frontline staff
An understanding of the diversity among BC First Nations and the different needs of Indigenous Justice Centres across the province
A valid BC Driver’s Licence, access to a vehicle and the ability to travel
A clear criminal record check and Vulnerable Sector Clearance will be conditions of employment
Verifiable and validated Indigenous identity (First Nations, Métis, or Inuit) is strongly preferred
Candidates must demonstrate respect for and understanding of Indigenous cultures, communities, governance and protocols
Cover letter and resume required

Benefits

Comp & perks

RRSP/TFSA matching program
Paid professional development support
Cultural leave
Comprehensive total compensation package
Salary progression and growth over time based on performance and tenure