Relationship Manager

Engaged HR Inc.

. Monitor and manage relationships between internal and external stakeholders .

Posted 10/8/2026full-timeRed Deer • CanadaJuniorMid-Level💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and exceptional customer service skills while supporting homestay hosts and students. Capable of planning and delivering training, managing crisis situations, and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Homestay ExperienceEvent PlanningPublic SpeakingCustomer ServiceRelationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementRecord KeepingIntake WorkDatabase ManagementEvent Planning

Soft Skills

JudgementDecision-MakingOrganizational SkillsCommunication SkillsConfidentiality

Tools & Technologies

Microsoft WordMicrosoft ExcelEmailDatabase Software

Certifications & Qualifications

Community College CertificateCriminal Record CheckVulnerable Sector Check

Industry Keywords

Cultural PracticesHost FamiliesStudent SupportCommunity EngagementInternational Experience

About the role

Key responsibilities & impact

Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts and in-person orientations for hosts and new students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program
Respond to crisis situations promptly and caringly, referring cases to health professionals where appropriate
Perform in-person intake work and school meetings
Assume custodianship for local region/community students under 18 as required, up to 100 km
Travel throughout the local community and surrounding areas, including Sylvan Lake, Olds, and Carstairs
Welcome new students to their communities and address academic or social issues with schools and host families
Discuss homestay responsibilities with Canadian hosts
Help build and grow the homestay network

Requirements

What you’ll need

At least two years of homestay or related work experience
One-year Community College Certificate or Diploma
International experience including hosting students or travelling abroad (preferred)
Ability to plan events and comfortability with public speaking
Great judgement and decision-making skills while exercising a high degree of confidentiality
Ability to work in a fast-paced environment with a potential of high-stress situations
Exceptional Customer Service skills and experience
Excellent Word, Excel, Email, and Database skills
Ability to confidently communicate in English; it is ideal to speak a second language
Superior organizational skills and ability to hold yourself accountable while working independently
Strong ability to develop and maintain relationships with both colleagues and clients
At least 25 years of age
Canadian citizen or permanent resident
Full and valid driver's license
Reliable vehicle with at least 2 million auto insurance liability coverage
Ability to pass a Criminal Record Check and a Vulnerable Sector Check

Benefits

Comp & perks

Permanent full-time position
Hybrid work arrangement
Core hours with some flexibility for remaining hours
Opportunities to participate in events and cultural experiences