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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in training delivery and content creation, utilizing AI-assisted tools and various platforms to enhance client engagement and satisfaction. Exhibits strong organizational skills and a forward-thinking approach to leveraging technology in the multifamily industry.
Highest-signal resume keywords
Multifamily Industry ExperienceAI-Assisted Content CreationTraining Content DevelopmentSalesforce ProficiencyExceptional Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Content DevelopmentAI-Assisted Content CreationStructured QA AuditsLeasing Terminology FamiliarityClient Needs Diagnosis
Soft Skills
Articulate CommunicationHigh EnergyAttention to DetailSelf-MotivatedActive Listening
Tools & Technologies
SalesforceHubSpotLogMeInTouchTour CMSAI-Powered Video Synthesis Tools
Industry Keywords
Multifamily IndustryLeasing ProfessionalCustomer InteractionsWebinar ScriptsTraining Delivery
About the role
Key responsibilities & impact- Conduct virtual and occasional in-person TouchTour training sessions for leasing teams
- Conduct follow-ups at 30 days, 6 months, and 1 year to assess satisfaction, identify retraining needs, and reinforce best practices
- Escalate client feedback and submit feature requests to identify opportunities for continuous product improvement
- Utilize Salesforce, HubSpot, ALN, LinkedIn, and other systems for tracking outreach, tasks, identifying contacts, and updating records
- Develop proficiency in LogMeIn, TouchTour CMS, and Atlas platforms to assist with basic support, content updates, requests, and troubleshooting
- Review TouchTour prior to training and ensure product improvements are identified and executed before or just following training
- Integrate AI-powered video synthesis tools to create personalized, bite-sized how-to videos for client accounts
- Identify upsell opportunities or future projects to introduce to a salesperson
Requirements
What you’ll need- Multifamily industry experience is ideal, such as a former leasing professional or leasing manager with hands-on, on-site experience
- Strong familiarity with leasing terminology, workflows, and customer interactions
- Must be camera ready, as training will be conducted virtually using web-cam interaction as well as screenshare
- Personable, high energy, and an articulate communicator
- An eye for detail
- Proficiency in AI-assisted content creation tools (e.g., Loom, Gemini)
- Ability to design, develop, and maintain engaging training content, including lesson plans, webinar scripts, and self-service tutorials
- Develop proficiency in the product's Content Management System (CMS) and common remote access tools (like LogMeIn) to provide Tier 1 support
- Skill in developing and executing structured QA audits of client accounts
- Exceptional presentation and active listening skills, with the ability to diagnose client needs and tailor training delivery
- Forward-thinking mindset regarding AI tools and their use in scaling training efforts
- Highly organized, self-motivated, and adept at prioritizing
- Schedule flexibility
- Candidates for the remote option must reside in Arkansas, California, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Massachusetts, Missouri, New York, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington
Benefits
Comp & perks- Various health, dental and vision insurance plans to choose from
- Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
- Up to 18 days annually of PTO & 10 holidays per year
- Dog-friendly office
- 401k match up to 4 percent
- Annual reimbursement for personal growth through our Grow475 program
- On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
- Hybrid or full-time remote work options