Operations Manager, Palliative Transition Partner

Ennoble Care

. Manage patient outreach, warm handoffs from referral partners, referral/screening completion, and live patient scheduling .

Posted 10/24/2026full-timeHackensack • New Jersey • United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations management, including patient outreach, scheduling, and team leadership. Proficient in data analysis and reporting, with a focus on operational efficiency and relationship management.

Highest-signal resume keywords

Healthcare Operations ManagementTeam LeadershipData Reporting SkillsRelationship ManagementOperational Rollouts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Outreach ManagementReferral CoordinationScheduling OperationsMetrics ReportingOperational Process DevelopmentExcelAI SkillsSOP DevelopmentRisk ManagementOperational Analysis

Soft Skills

CollaborationProblem-SolvingCommunicationConflict ResolutionTraining and Development

Industry Keywords

Home-Based CareHospicePalliative CareCare CoordinationReferral ManagementOperational FrictionMarket ExpansionBusiness ReviewsTimely Initiation of CarePatient Engagement

About the role

Key responsibilities & impact

Manage patient outreach, warm handoffs from referral partners, referral/screening completion, and live patient scheduling
Forecast staffing needs by market based on referral volume and panel growth
Own and report central metrics including warm handoff rate, palliative transition rate, engagement rate, visits per patient by acuity, and timely initiation of care
Build recurring reporting for quarterly business reviews and internal leadership updates
Hire, train, and manage central calling/scheduling staff
Build and maintain SOPs for outreach, referral/screening completion, and scheduling across markets
Serve as escalation point for scheduling conflicts and rule mismatches
Manage partner relationships, identify operational friction, and drive resolution
Represent central operations in partner-facing meetings and business reviews
Lead operational onboarding for new markets and validate configurations before go-live
Coordinate with clinical teams and external care partners on metrics, process changes, scheduling logistics, and issue resolution
Proactively flag risks and gaps to leadership

Requirements

What you’ll need

3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)
Demonstrated experience managing a team of coordinators/schedulers, including hiring and training
Strong data/reporting skills; comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)
Track record of managing operational rollouts or expansions across multiple sites/markets
Strong relationship management skills; experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively
Candidates must disclose any current or future need for employment-based immigration sponsorship, including OPT, STEM OPT, or visa sponsorship, before an offer of employment is extended

Benefits

Comp & perks

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
Paid Sick Time
401(k) with up to 3% company match
Referral Program
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