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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex technical issues within web-based applications and healthcare software, while effectively managing customer escalations and ensuring timely resolutions. Strong communication skills facilitate collaboration with internal teams and mentorship of peers.
Highest-signal resume keywords
7+ Years In Technical ServicesExperience With Software As A Medical Device (SaMD)Troubleshooting And Debugging CodeStrong Understanding Of RESTful APIsBachelor's Degree In Computer Science, Engineering, Or Healthcare
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDebuggingTechnical SupportPerformance Issue ManagementAPI IntegrationPythonReactReact NativeMongoDBPostgres
Soft Skills
Problem-SolvingCommunicationMentoringCollaborationOwnership
Tools & Technologies
GCPAWSAzure
Industry Keywords
Healthcare SoftwareSaMDHIPAAFDA Guidelines
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformMongoDBPostgresPythonReactReact Native
About the role
Key responsibilities & impact- Manage and prioritize multiple incoming customer issues based on urgency and impact
- Troubleshoot complex technical issues in web-based, mobile, and desktop applications
- Document and follow SOPs for escalation to internal teams
- Develop documentation to assist other Technical Services Engineers with processes
- Drive internal projects with clear documentation and proactive stakeholder communication
- Become a subject matter expert in complex technical areas
- Mentor team members in complex technical areas
- Communicate with customers about steps required to resolve issues
- Take ownership of escalated customers and make thoughtful decisions benefiting the customer and company
- Collaborate closely with Customer Success and Engineering teams
- Support successful implementation, deployment, and integration of healthcare software and SaMD offerings
Requirements
What you’ll need- Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
- 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
- 3+ years in a healthcare or healthcare adjacent role
- Experience troubleshooting and debugging code within web-based applications hosted in cloud environments such as GCP, AWS, or Azure
- Experience handling performance issues, API failures, and infrastructure-related problems
- Exceptional technical and non-technical communication and problem-solving abilities
- Ability to manage complex technical customer escalations and ensure timely communication and resolution
- Demonstrated experience with Software as a Medical Device (SaMD) and understanding of HIPAA and FDA guidelines (preferred)
- Strong understanding of RESTful APIs, including designing, troubleshooting, and integrating with them
- Experience with Python, React, React Native, MongoDB, Postgres, and/or GCP
- Must be legally eligible to work and reside in the United States now and in the future
- EnsoData is unable to support sponsorships
Benefits
Comp & perks- Flexible work environment
- Health, dental, and vision insurance
- Paid time off options
- Stock options
- Company Bonus Program
- 401k
- Team Summits and team events
- Hybrid/remote work options
- Video-call and face-to-face interview opportunities