EnsoData

Engineer

• Manage and prioritize multiple incoming customer issues based on urgency and impact
• Troubleshoot complex technical issues within web-based applications
• Document and follow standard operating procedures for escalating issues to internal teams
• Develop documentation to assist other Technical Services Engineers with processes
• Provide timely and appropriate communication to customers about issue resolution steps
• Ensure customer issues and resolutions are properly documented
• Collaborate with Customer Success and Engineering teams
• Support successful implementation, deployment, and integration of healthcare software solutions
• Contribute to customer experience, efficiency, effectiveness, and satisfaction