Technical Services Engineer

EnsoData

. Manage and prioritize multiple incoming customer issues based on urgency and impact .

Posted 9/29/2026full-timeMadison • Wisconsin • United StatesJunior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues within web-based applications and effectively communicates resolution steps to customers. Proficient in collaborating with cross-functional teams to enhance customer experience and ensure compliance with healthcare regulations.

Highest-signal resume keywords

Troubleshooting Web-Based ApplicationsRESTful API Design and IntegrationExperience with Cloud Environments (GCP, AWS, Azure)Software as a Medical Device (SaMD) KnowledgeTechnical and Non-Technical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDebuggingRESTful APIsPythonReactReact NativeMongoDBCloud EnvironmentsPerformance Issue ResolutionAPI Failure Management

Soft Skills

Problem-SolvingCommunicationCollaboration

Tools & Technologies

Healthcare Software SolutionsStandard Operating Procedures

Industry Keywords

HealthcareHIPAAFDA GuidelinesTechnical ServicesCustomer Support

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformMongoDBPythonReactReact Native

About the role

Key responsibilities & impact

Manage and prioritize multiple incoming customer issues based on urgency and impact
Troubleshoot complex technical issues within web-based applications
Document and follow standard operating procedures for escalating issues to internal teams
Develop documentation to assist other Technical Services Engineers with processes
Provide timely and appropriate communication to customers about issue resolution steps
Ensure customer issues and resolutions are properly documented
Collaborate with Customer Success and Engineering teams
Support successful implementation, deployment, and integration of healthcare software solutions
Contribute to customer experience, efficiency, effectiveness, and satisfaction

Requirements

What you’ll need

Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
1 year of experience in technical services, customer support, or related fields within the healthcare or software industries
Experience troubleshooting and debugging code within web-based applications hosted in cloud environments such as GCP, AWS, or Azure
Experience addressing performance issues, API failures, and infrastructure-related problems
Exceptional technical and non-technical communication and problem-solving abilities
Strong understanding of RESTful APIs, including designing, troubleshooting, and integrating them
Demonstrated experience with Software as a Medical Device (SaMD) and understanding of HIPAA and FDA guidelines (preferred)
Experience in Python, React, React Native, MongoDB, and GCP (preferred but not required)
Must be legally eligible to work and reside in the United States now and in the future
EnsoData is unable to support sponsorships

Benefits

Comp & perks

Hybrid/remote work options
Health, dental, and vision insurance
Paid time off options
Stock options
Company bonus program
401k
Team summits and team events
Flexible work environment