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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in CICS TS and WAS support, installation, and maintenance on the zSeries platform, along with strong analytical skills for performance monitoring and problem resolution. Capable of executing customer disaster recovery plans and adhering to ITSM change control procedures.
Highest-signal resume keywords
CICS TS SupportWAS SupportZ/OS Installation and MaintenanceIBM SMP/E KnowledgeCustomer Service and Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CICS TS InstallationCICS TS MaintenanceZSeries Platform ExperiencePerformance MonitoringDisaster Recovery PlanningSystem Software DebuggingOperating System UpgradesTechnical Problem ResolutionOEM Product SupportITSM Change Control
Soft Skills
Analytical SkillsCommunication SkillsTeam CollaborationSelf-MotivationMulti-Tasking
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Mainframe SupportEnsono StandardsCustomer Migration ServicesTechnical Support24x7 Support
Tech Stack
Tools & technologiesITSMTypeScript
About the role
Key responsibilities & impact- Provide software support and services to Ensono mainframe clients related to CICS and WAS
- Install, test, and implement new operating systems and system software
- Maintain and debug systems software
- Coordinate IOGEN work for new mainframe hardware
- Research and evaluate new software and hardware products
- Assist team members and other areas with technical questions and problem resolution
- Monitor and tune systems software
- Fulfill customer service orders for mainframe z/OS customers concerning CICS TS and related OEM software products
- Provide primary support for reported CICS TS/WAS and related OEM software problems
- Provide support on a 24x7x365 basis across multiple time zones
- Install OEM software products according to best practices and Ensono standards
- Prepare customer partitions for operating system upgrades
- Support customer migration services and newly acquired customer transitions
- Execute tasks associated with customer disaster recovery plans
- Follow ITSM change control procedures, including implementing fixes and upgrading, maintaining, enhancing, or adding options to z/OS products
Requirements
What you’ll need- Bachelor’s degree required and/or equivalent work experience
- 5+ years experience on the zSeries (mainframe) platform
- “Hands on” technical experience with installation and maintenance of products related to CICS TS / WAS and OEM product support
- Thorough working knowledge of the capabilities and use of CICS TS
- Experience with installation and tailoring of CICS TS and related OEM products
- Thorough working knowledge and experience with IBM’s SMP/E
- Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring
- Thorough working knowledge of products used to monitor performance of CICS TS regions
- Self-motivated and able to work independently
- Ability to multi-task and work under short deadlines and in high pressure situations
- Excellent written, verbal, and presentation communication skills
- Ability to work as part of a team and independently
Benefits
Comp & perks- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
- Annual bonus plan based on company and individual performance
- Equity grant under the Associate Equity Appreciation Program
