Ensono

Consultant

• Serve as Lead Solution Architect for strategic programs and initiatives
• Collaborate with Sales, Consulting, and Solution organizations on enterprise pursuit and solution strategies
• Conduct discovery, assessment, and solution development workshops
• Develop and document solutions meeting clients’ technical and business requirements
• Present technical solutions and business cases to varied audiences
• Gain executive buy-in through executive- and expert-level technology discussions
• Work with finance and pricing teams on pricing and multi-year financial models
• Act as a trusted advisor by providing consultation and recommendations
• Partner with Product Management on product enhancements and technology roadmap changes
• Drive stability and innovation across clients’ current and future states
• Promote higher-value services and solutions aligned with Ensono offerings
• Lead complex projects from an architecture perspective with PMO and Solution organizations
• Create solution and migration plans, program frameworks, project plans, and cut-over runbooks
• Lead architecture activities through testing, cut-over, post-cut-over troubleshooting, and operational hand-off
• Travel frequently to Ensono locations and client sites, with approximately 30% of weeks involving travel

Solution Consultant

Solutions Engineer

• Understand financial institution client needs and tailor solutions accordingly
• Present Ensono's Mainframe Modernization Service and digital offerings to banking clients
• Develop proof of concepts demonstrating value across the IT landscape while maintaining regulatory compliance
• Address client questions and objections during proposal presentations
• Work with cross-functional teams to execute multi-year transformation initiatives for banking environments
• Create reference architecture frameworks and templates for complex financial-institution solutions
• Foster executive-level relationships with banking clients, emphasizing client satisfaction and risk mitigation
• Provide fully costed solution architecture meeting regulatory and compliance requirements
• Communicate progress and direction through presentations, collaborative meetings, and content publishing
• Maintain and update documentation concerning organization-wide IT activities, technology roadmaps, and regulatory considerations
• Drive technical innovation and transformation for financial institution clients throughout the pre-sales process

Banking Solution Architect

Account Manager

• Lead, develop, and scale a high-performing team of Enterprise Base Account Managers
• Set the vision and strategy for the Enterprise Partner Account Management function
• Establish operational standards, best practices, governance frameworks, and partner success metrics
• Identify and execute service expansion and capability enhancement opportunities with partners
• Monitor operational delivery, SLA compliance, partner satisfaction, revenue retention, profitability, and margin performance
• Analyze cost centers and resource utilization to improve productivity and profitability
• Develop and manage the team budget and forecast costs, staffing, and resource requirements
• Implement CRM, ITSM, and reporting dashboard tools to improve account visibility and data-driven decisions
• Prepare executive reports and dashboards on financial performance, team metrics, pipeline health, and strategic initiatives
• Conduct root-cause analysis and corrective action planning for underperforming accounts
• Set team KPIs and monitor progress
• Conduct quarterly business reviews with Ensono leadership and partner executives
• Recommend service enhancements, capability investments, and partnership realignments
• Recruit, onboard, mentor, coach, and develop Enterprise Base Account Managers
• Conduct one-on-ones, performance reviews, compensation discussions, and performance management
• Oversee the Enterprise Base Account Manager partner portfolio and strategic account plans
• Conduct monthly partner account performance reviews
• Lead contract renewal strategy and execution, renewal forecasting, and pipeline visibility
• Coordinate upsell and expansion opportunities with Ensono's commercial team
• Serve as primary escalation point and strategic advisor for complex partner issues, delivery challenges, and contractual disputes

Senior Director, Enterprise Base Account Management

Sales

• Define and execute the North America base sales strategy aligned with Ensono's growth objectives and client lifecycle model
• Lead, mentor, and develop a multi-level sales organization
• Establish performance standards and hold teams accountable to revenue and retention targets
• Coach sales leaders in strategic account planning, pipeline development, and execution methodology
• Manage sales forecasting and pipeline visibility across North America
• Own executive-level client relationships and provide strategic consultation on Ensono and partner solutions
• Develop relationships with C-level executives, senior business leaders, and IT decision-makers
• Drive renewals, expansions, cross-sell, and upsell opportunities
• Lead proposal development, negotiations, pricing strategy, and commercial terms for complex deals
• Collaborate with solution architects, delivery leaders, and cross-functional stakeholders
• Monitor sales performance, renewal trends, and market dynamics
• Provide reporting on pipeline health, win/loss analysis, and key performance metrics
• Represent sales in regional and enterprise-wide strategic planning
• Build operating models, talent pipelines, and succession plans
• Recruit, onboard, and retain sales talent and develop high-potential team members

VP, NA Base Sales

Engineer

• Serve as strategic technical lead and architect for enterprise Observability, APM, and Telemetry ecosystems
• Transform decentralized, reactive monitoring into a unified, automated, proactive observability framework
• Architect and govern observability across metrics, logs, traces, and events
• Lead FOAK implementations and convert new observability technologies into secure, repeatable, production-ready patterns
• Define standards for telemetry pipelines, data retention, high-cardinality controls, and observability cost management
• Govern SLIs, SLOs, and error budgets
• Lead P1/P2 incident war rooms and conduct evidence-based Root Cause Analysis
• Reduce MTTD, MTTR, and alert noise through event correlation, dynamic thresholds, and dependency mapping
• Drive Observability-as-Code and infrastructure automation
• Automate deployment, configuration, and self-healing workflows for monitoring agents and telemetry collectors
• Integrate observability platforms with ServiceNow, Netcool, and CI/CD pipelines
• Design observability for Docker, Kubernetes, microservices, and multi-cloud environments
• Correlate application APM telemetry with Kubernetes and infrastructure dependencies
• Ensure secure-by-design telemetry pipelines
• Lead knowledge transfer programs, vendor transitions, and operational readiness handovers for global 24x7 teams
• Mentor cross-functional engineering teams and influence enterprise technology roadmaps

Expert Automation, Observability Engineer

Software Engineer

• Provide support for ongoing projects requiring installation, upgrade, testing, configuration, and implementation of ISV software
• Monitor software and provide on-call support
• Research and evaluate new software
• Assist team members and other areas with technical questions and problem resolution
• Participate in the on-call schedule
• Resolve incidents and problems
• Handle incidents, changes, and problems
• Configure and customize systems
• Set up parameters
• Communicate with vendors
• Participate in and contribute to technical projects
• Support problem resolution and implementation of changes
• Perform moderately complex ISV installations

Mainframe Systems Programmer

• Design, develop, and maintain mainframe applications using COBOL, CICS, JCL, DB2, and VSAM
• Support, maintain, and enhance critical mainframe applications
• Provide technical troubleshooting and resolution for complex application and integration issues
• Conduct performance tuning and optimization of mainframe applications and database queries
• Develop technical documentation, including knowledge base articles and SOPs, for business and support teams
• Understand functional and technical requirements and provide implementation/change options aligned with business needs
• Handle incidents, service requests, and change requests
• Act as a technical lead and guide junior team members

Mainframe Engineer

• Design, implement, and maintain enterprise monitoring and observability solutions
• Develop and maintain Grafana dashboards, alerts, and visualizations
• Monitor infrastructure, applications, middleware, IoT services, and enterprise telemetry using IBM Instana, Grafana, SolarWinds, and related tools
• Configure and manage data collection with Telegraf, Prometheus, and monitoring agents
• Analyze metrics, logs, traces, events, and telemetry to identify bottlenecks and service degradation
• Support SLO, SLA, and operational health monitoring initiatives
• Perform root cause analysis and troubleshoot infrastructure and application issues
• Support onboarding, monitoring, and operational management of FOAK services and enterprise applications
• Configure, validate, and troubleshoot ELT integrations and telemetry pipelines
• Monitor log ingestion, event correlation, and telemetry data quality
• Monitor Linux and Windows servers, VMware, Citrix VDI, DNS, proxy, middleware, integration services, enterprise applications, and IoT platforms
• Investigate performance issues, recurring alerts, infrastructure anomalies, capacity, availability, and service health
• Support platform upgrades, maintenance, and operational readiness reviews
• Configure and maintain InfluxDB, including retention policies, performance tuning, and capacity planning
• Develop operational dashboards and reports for performance insights
• Acknowledge, investigate, troubleshoot, and resolve incidents
• Coordinate incident resolution with Infrastructure, Network, Cloud, Security, Application, and Service Delivery teams
• Participate in major incident bridges, disaster recovery exercises, and 24x7 operations support
• Follow escalation procedures, SOPs, runbooks, and ITIL processes; support Problem Management and RCA documentation
• Administer IBM Instana environments and support APM configuration, alerts, baselines, and thresholds
• Develop Python, PowerShell, Bash, and VBScript automation for operational tasks, monitoring deployments, remediation, and event-driven workflows
• Implement Ansible and Puppet infrastructure automation, server provisioning, configuration management, agent deployment, playbooks, and pipelines
• Maintain SOPs, runbooks, monitoring procedures, escalation matrices, and observability documentation
• Participate in knowledge-transfer sessions, service onboarding, service transition, migration, and continuous improvement initiatives