Senior Director, Enterprise Base Account Management

Ensono

. Lead, develop, and scale a high-performing team of Enterprise Base Account Managers .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $200,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-performing teams in account management, establishing strategic vision, and driving revenue retention and profitability. Proficient in data analysis, operational standards, and managing client partnerships to enhance service delivery and partner success.

Highest-signal resume keywords

Account ManagementTeam LeadershipRevenue RetentionData AnalysisStrategic Vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client PartnershipsPerformance MetricsBudget ManagementOperational StandardsService Delivery ManagementContract NegotiationForecastingProfitability ImprovementRoot-Cause AnalysisKPI Setting

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical SkillsProblem-SolvingDecision-Making

Tools & Technologies

CRMITSMBusiness Intelligence ToolsMicrosoft Office SuiteReporting Dashboard Tools

Certifications & Qualifications

AWSAzureGCPKubernetes

Industry Keywords

Managed ServicesService DeliveryP&L ResponsibilityCost Center ManagementITILSDLCTalent DevelopmentPeople Management

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformITSMKubernetesSDLC

About the role

Key responsibilities & impact

Lead, develop, and scale a high-performing team of Enterprise Base Account Managers
Set the vision and strategy for the Enterprise Partner Account Management function
Establish operational standards, best practices, governance frameworks, and partner success metrics
Identify and execute service expansion and capability enhancement opportunities with partners
Monitor operational delivery, SLA compliance, partner satisfaction, revenue retention, profitability, and margin performance
Analyze cost centers and resource utilization to improve productivity and profitability
Develop and manage the team budget and forecast costs, staffing, and resource requirements
Implement CRM, ITSM, and reporting dashboard tools to improve account visibility and data-driven decisions
Prepare executive reports and dashboards on financial performance, team metrics, pipeline health, and strategic initiatives
Conduct root-cause analysis and corrective action planning for underperforming accounts
Set team KPIs and monitor progress
Conduct quarterly business reviews with Ensono leadership and partner executives
Recommend service enhancements, capability investments, and partnership realignments
Recruit, onboard, mentor, coach, and develop Enterprise Base Account Managers
Conduct one-on-ones, performance reviews, compensation discussions, and performance management
Oversee the Enterprise Base Account Manager partner portfolio and strategic account plans
Conduct monthly partner account performance reviews
Lead contract renewal strategy and execution, renewal forecasting, and pipeline visibility
Coordinate upsell and expansion opportunities with Ensono's commercial team
Serve as primary escalation point and strategic advisor for complex partner issues, delivery challenges, and contractual disputes

Requirements

What you’ll need

Bachelor's degree from a four-year college or university or equivalent work experience (10+ years in client-facing account management, team leadership, or operations roles)
7+ years of experience in account management, client partnerships, or customer success roles, with progression to leadership or senior individual contributor level
3+ years of direct experience managing, leading, or mentoring account management or client-facing teams
Proven track record of driving revenue retention, profitability improvements, and account expansion in complex, multi-stakeholder environments
Ability to set strategic vision, establish performance metrics, and drive team accountability
Exceptional verbal and written communication skills across technical teams, operations leadership, C-suite executives, and external partners
Strong analytical, problem-solving, and decision-making skills
Proficiency with data analysis and synthesizing insights into actionable business strategies
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Comfort learning enterprise systems and tools including ITSM, CRM, service delivery platforms, and business intelligence tools
Experience working in a hybrid or remote work environment and leading distributed teams across multiple time zones
Ability to manage concurrent priorities, projects, stakeholder relationships, and budgets
Preferred: managed services, outsourced delivery, or sub-contractor partnership experience
Preferred: operational leadership, director/senior manager account management, or client success leadership background
Preferred: familiarity with ITIL, SDLC, or service delivery management frameworks
Preferred: multi-line-of-business service delivery portfolio management experience
Preferred: Ensono products and managed services/MSP market knowledge
Preferred: P&L responsibility, cost center management, or resource utilization analysis
Preferred: contract negotiation, renewal strategy, or account-level financial forecasting
Preferred: operational or profitability target experience
Preferred: bachelor's degree in computer science, information systems, business administration, or related field
Preferred: HR practices, talent development, or people management framework experience
Bonus: infrastructure, public cloud, managed application, customer advisory board, executive relationship, partner governance, business intelligence, data analytics, forecasting, or high-growth team-scaling experience
Bonus: relevant technology or cloud certifications such as AWS, Azure, GCP, or Kubernetes

Benefits

Comp & perks

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule
Role-based sales-incentive plan, depending on eligibility
Equity grant under the Associate Equity Appreciation Program, depending on eligibility
Option to work from home or in Ensono offices when not required on a client site