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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Mainframe Hardware Management, including troubleshooting, configuration, and support for DASD and TAPE systems. Proficient in ITIL change management and capable of mentoring team members while providing 24x7 on-call support.
Highest-signal resume keywords
Mainframe Hardware ManagementDASD/TAPE ReplicationIOCP/IOCDS/IODF KnowledgeIBM Copy Service ManagerITIL Change Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem ResolutionHardware ConfigurationMicrocode MaintenancePerformance AnalysisDASD Model ConversionService RestorationRoot Cause AnalysisDisaster RecoveryDocumentation Production
Soft Skills
MentoringCollaborationCommunication
Tools & Technologies
Hardware Management ConsolesIOGENVTAMTCPIPTicketing Systems
Industry Keywords
Mainframe HardwareDISK ArchitectureTAPE ArchitectureSev1/Sev2 Incident ManagementLeveraged Support Model
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Provide ongoing support for all mainframe hardware, including troubleshooting, problem resolution, and maintenance
- Proactively maintain hardware on current microcode levels
- Support new client business transitions and migrations
- Perform IOGEN and other hardware configuration work
- Perform DASD/TAPE replication using different technology
- Configure storage and processors, including DASD model conversion and updating MSUs
- Participate in problem resolution for Sev1/Sev2 incidents
- Assist with disaster recovery activities
- Troubleshoot major system issues and escalate to vendors for service restoration and problem resolution
- Create tools and processes to increase team productivity and efficiency
- Produce documentation, standard work procedures, and automation
- Work closely with accounts and clients when technical consulting is required
- Perform ITIL change management tasks, including ticketing and opening and closing changes
- Provide 24x7x365 on-call support, service restoration, root cause analysis, and problem resolution
- Support many customers through a leveraged support model
- Mentor team members when required
Requirements
What you’ll need- Minimum of 10 years of related experience
- Bachelor’s degree required and/or equivalent work experience
- Experience in Hardware Management Consoles for different Mainframe Hardware such as Processor, DISK and TAPE
- Knowledge in DISK and TAPE Architecture
- Extensive Knowledge in IOCP/IOCDS/IODF
- Experience in IBM’s Copy Service Manager
- Knowledge in VTAM/TCPIP concepts
- Ability to diagnose and handle common hardware issues and resolve them promptly
- Ability to analyse performance on DASD and Tape subsystems
Benefits
Comp & perks- Unlimited Paid Days Off
- Three health plan options through Blue Cross Blue Shield
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Enhanced fertility coverage
- Wellness program
- Flexible work schedule
- Depending on location, ability to take advantage of fitness centers
- Annual bonus plan based on company and individual performance, depending on eligibility
- Equity grant under the Associate Equity Appreciation Program, depending on eligibility
- Remote work from home or Ensono offices when not required to be on a client site