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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow architecture and module configurations, including ITSM, ITOM, and CMDB, while leading cross-functional teams and driving platform governance. Proficient in JavaScript, Glide APIs, and workflow automation, with a strong focus on performance optimization and compliance.
Highest-signal resume keywords
ServiceNow ArchitectureJavaScript ProficiencyITSM Implementation LeadershipAgile/Scrum MethodologiesServiceNow Certifications (CSA, CAD, CIS)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Solutions DesignWorkflow Automation DevelopmentPerformance AnalyticsREST/SOAP IntegrationsData Lake MaintenanceCode ReviewSystem AuditsData ClassificationPlatform Performance TuningSecurity Model Implementation
Soft Skills
MentorshipOrganizational SkillsCollaborationProblem-SolvingLeadership
Tools & Technologies
Flow DesignerIntegrationHub/Workflow Data FabricGlide APIsNow AssistVirtual Agent
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Master Architect (CMA)ServiceNow Certified Technical Architect (CTA)
Industry Keywords
ITSMITOMCMDBSecOpsAgileDevOpsCompliance RegulationsGovernance FrameworksPerformance OptimizationVendor Management
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Design and implement scalable, secure, and performant ServiceNow solutions
- Define and maintain architecture standards, governance frameworks, and best practices
- Align platform architecture with enterprise IT strategies, security policies, and compliance requirements
- Structure permissions and data to support data classification, secure data handling, and compliance regulations
- Provide mentorship and technical guidance to developers and administrators
- Conduct code reviews, system audits, and performance optimizations
- Oversee platform upgrades, patching, and release management
- Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and custom applications
- Develop workflow automation using Flow Designer, UI Builder, Glide APIs, and IntegrationHub/Workflow Data Fabric
- Develop and maintain business rules, client scripts, UI policies, and scheduled jobs
- Perform advanced reporting and analytics using performance analytics and predictive intelligence; set up and maintain a data lake
- Design and implement integrations with third-party systems
- Optimize workflows and data flows across enterprise applications
- Leverage AI-driven automation tools such as Now Assist and Virtual Agent
- Collaborate with business analysts, product owners, and IT teams to translate requirements into technical solutions
- Drive adoption and consumption of platform capabilities across departments
- Lead architecture, development, and governance efforts and provide work direction for a small team
Requirements
What you’ll need- 7+ years in ITSM architecture and development required
- At least 3+ years of people leadership experience required
- Deep understanding of ServiceNow architecture, platform capabilities, and module configurations (ITSM, ITOM, CMDB, SecOps)
- Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub/Workflow Data Fabric, and REST/SOAP integrations
- Experience with platform performance tuning, security models, and upgrade strategies
- Proven track record of leading cross-functional teams and mentoring developers and admins
- Experience managing vendor relationships and external consultants
- Expertise in Agile/Scrum methodologies, backlog grooming, sprint planning, and release management
- Familiarity with CI/CD pipelines and DevOps practices
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Proven experience leading ServiceNow implementations across ITSM, ITOM, CMDB, SecOps, and custom modules
- Strong proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and UI/UX design
- ServiceNow certifications: CSA, CAD, CIS preferred; CMA or CTA preferred
- Ability to troubleshoot complex platform issues and propose innovative solutions
- Passion for staying current with ServiceNow releases and emerging technologies
- Analytical mindset with a focus on continuous improvement and automation
- Entegris does not provide immigration-related sponsorship; candidates must not require Entegris immigration sponsorship now or in the future
Benefits
Comp & perks- Annual bonus eligible
- Progressive paid time off policy
- Generous 401(K) plan with an impressive employer match with no delayed vesting
- Excellent health, dental and vision insurance packages
- Education assistance
- Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
