Technical Customer Success Manager, AI & Integrations

Enterprise Bot

. Own the end-to-end customer journey from onboarding and implementation to measurable outcomes with conversational AI solutions .

Posted 10/14/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end customer journey with a focus on conversational AI solutions, including onboarding, implementation, and performance monitoring. Proficient in building customer relationships and delivering training to ensure successful adoption and measurable outcomes.

Highest-signal resume keywords

Customer Success ManagementProject ManagementAutomation WorkflowsAI/NLP SolutionsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningSystem IntegrationUser Acceptance TestingBot DevelopmentQA/Testing

Soft Skills

Excellent Communication SkillsCollaborative MindsetPresentation Skills

Tools & Technologies

SaaS PlatformsGenesysLow-Code/No-Code PlatformsAPIs

Industry Keywords

Customer EngagementPerformance AnalysisCustomer InsightsRenewal OpportunitiesUpsell Opportunities

About the role

Key responsibilities & impact

Own the end-to-end customer journey from onboarding and implementation to measurable outcomes with conversational AI solutions
Lead onboarding initiatives, defining implementation plans, milestones, and success metrics
Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations
Oversee User Acceptance Testing, ensure solution quality, troubleshoot issues, and guide customers through iterations
Monitor solution performance and customer feedback, recommending enhancements to improve efficiency, adoption, and ROI
Maintain proactive customer engagement through regular check-ins, business reviews, and performance analysis
Build and nurture long-term customer relationships as a trusted advisor
Deliver training sessions, workshops, and documentation to enable customers to use and scale the platform independently
Capture customer insights and translate them into recommendations with product and engineering teams
Partner with sales to identify renewal, upsell, and expansion opportunities
Support and scale partner-led implementations and solution adoption

Requirements

What you’ll need

3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments
Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field
Excellent English communication skills, both written and verbal
Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA/testing
Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable
Experience with Genesys or other telephony/contact center platforms is a strong advantage
Strong analytical skills, with the ability to interpret data and translate insights into actionable recommendations
Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders
Proven ability to manage multiple client engagements simultaneously in a fast-paced environment
A collaborative, team-oriented mindset with a focus on delivering customer value and measurable outcomes

Benefits

Comp & perks

Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises
Join a diverse, global team that values collaboration, open feedback, and strong customer focus
Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact
Gain direct exposure to enterprise clients and real-world AI implementations