Customer Performance Analyst

Entrust

. Develop a deep understanding of Entrust products and performance metrics .

Posted 9/24/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities, with expertise in data analysis using SQL and business intelligence tools like Looker. Proven ability to communicate complex technical concepts effectively to diverse audiences while fostering collaborative relationships across cross-functional teams.

Highest-signal resume keywords

Data AnalysisSQLLookerPerformance MetricsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisSQLPerformance MetricsData ReportingAnalytical SkillsProblem-SolvingBusiness AnalyticsPerformance AnalysisData InsightsTrend Analysis

Soft Skills

Communication SkillsOrganizational SkillsCollaborationProactive AttitudeGrowth Mindset

Tools & Technologies

Microsoft ExcelGoogle SheetsLooker

Industry Keywords

Customer SuccessCross-Functional TeamsTechnology OrganizationsEngineeringMachine Learning

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop a deep understanding of Entrust products and performance metrics
Analyze customer performance data to identify trends, opportunities, and potential risks
Provide evidence-based recommendations to help customers achieve their objectives
Build strong customer relationships through clear, timely, and empathetic communication
Investigate large and complex datasets to uncover actionable insights
Translate ambiguous problems into structured analyses and meaningful recommendations
Challenge assumptions and identify root causes of unexpected results
Drive investigations through resolution while keeping stakeholders informed
Monitor key product performance indicators and identify emerging issues
Escalate concerns and coordinate with engineering, product, and support teams
Help establish best practices for proactive performance management and reporting
Partner with Support Engineers, Software Engineers, Product Managers, Customer Success Managers, and other stakeholders
Communicate technical findings to technical and non-technical audiences
Coordinate customer-impacting performance issues
Own investigations from problem definition through resolution
Improve processes, reporting, and customer outcomes

Requirements

What you’ll need

Strong analytical and problem-solving skills with the ability to derive insights from large datasets
Experience using Microsoft Excel, Google Sheets, or similar tools for data analysis and reporting
Excellent written and verbal communication skills
Ability to explain complex technical concepts to diverse audiences
Strong organizational skills with the ability to manage multiple priorities and deadlines
Comfortable working in structured and ambiguous environments
Self-motivated with a proactive, "can-do" attitude and a growth mindset
Collaborative team player who thrives in cross-functional environments
Fast learner with a passion for continuous development
Experience with Looker or similar business intelligence and analytics platforms
Working knowledge of SQL
Previous experience in a data analytics, business analytics, or performance analysis role
Exposure to technology organizations, particularly working alongside Engineering, Machine Learning, or Product teams

Benefits

Comp & perks

Career growth and professional development opportunities
Learning-forward initiatives
Flexible work options, including remote, hybrid, or on-site arrangements
Collaborative work environment
Diversity, inclusion, and respect culture
Global affinity groups
Unconscious bias training for leaders