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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues in IT environments, with a strong focus on customer support and communication. Proficient in managing Windows Server environments and networking technologies, ensuring effective installations and configurations.
Highest-signal resume keywords
Windows Server ConfigurationNetworking TechnologiesCustomer Support ExperienceTechnical Troubleshooting SkillsProfessional Technical Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows ServerSQLIISTCP/IPVMwareCiscoSANLAN/WANProblem SolvingTechnical Support
Soft Skills
Verbal CommunicationCustomer Service Skills
Tools & Technologies
Windows Active DirectoryDNSWINSDHCPRemote Support Tools
Certifications & Qualifications
A+MCSAMCSENetwork+CCNA
Industry Keywords
Financial InstitutionIT EnvironmentTechnical SupportCustomer Server HardwareSystems Backup and Recovery
Tech Stack
Tools & technologiesDNSSQLTCP/IPVMware
About the role
Key responsibilities & impact- Provide support to customers and technicians with difficult technical issues
- Respond to support requests from customers, distributors, and internal teams using phone, email, and remote connections
- Investigate and resolve customer issues escalated from first-level phone support and on-site technicians
- Escalate issues to engineering when additional support is needed
- Support end-user installations, configurations, updates, and migrations
- Act as direct contact for internal and external customers
- Support CardWizard Solutions on customer server hardware, Windows Active Directory, DNS, WINS, DHCP, and Windows web, application, and database server environments
Requirements
What you’ll need- 2+ years of experience in an IT environment
- Excellent verbal communications and customer skills
- Proficient problem solving and troubleshooting skills
- Experience in general networking technologies and concepts
- Experience configuring and maintaining Windows Server environments, associated tools and utilities
- Previous experience in a customer service environment
- Must be able to pass pre-employment screenings for trusted role
- Must be able to lawfully work within the US and have unrestricted work authorization in the US
- Associate degree in Information Technology or equivalent preferred
- Previous job experience in the Financial Institution industry preferred
- Advanced technical education preferred
- Professional technical certification such as A+, MCSA, MCSE or similar preferred
- Networking and/or Software Certificates such as Network+ and CCNA preferred
- SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience preferred
- Experience supporting remote and mobile users and computing/communications preferred
- Experience with systems backup and recovery technologies preferred
Benefits
Comp & perks- Discretionary annual incentive plan
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k) matching contribution
- Life insurance
- Disability insurance
- Mental health coaching
- Virtual fitness programs
- Paid personal time off
- 12 paid holidays
- Parental leave
- Education reimbursement
- Professional growth and learning-forward initiatives
- Flexible remote, hybrid, or on-site options
- Diversity, inclusion, and global affinity groups