Junior IT Desktop Support Specialist

Entuitive

. Serve as the first point of contact for IT support requests from staff across Toronto to Vancouver offices via ticketing system, phone, and in person .

Posted 10/9/2026full-timeToronto • CanadaJunior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing helpdesk tickets, and providing exceptional customer service. Proficient in Microsoft 365 applications and basic networking concepts, with a strong ability to support onboarding and offboarding processes.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 ProficiencyWindows 10/11 TroubleshootingCustomer Service SkillsHelpdesk Ticket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareDesktop/Laptop ImagingEndpoint Management ToolsWi-Fi ConnectivityVPN SupportPrinter TroubleshootingMobile Device SupportTCP/IP UnderstandingTechnical Documentation

Soft Skills

Excellent Communication SkillsCustomer-Service MindsetStrong Organizational SkillsAnalytical Problem-SolvingAbility to Build Relationships

Tools & Technologies

Ticketing SystemMicrosoft OutlookMicrosoft TeamsMicrosoft SharePointMicrosoft OneDrive

Industry Keywords

Technical SupportHelp DeskIT Co-opPost-Secondary EducationMulti-Site Environment

Tech Stack

Tools & technologies

AndroidiOSTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support requests from staff across Toronto to Vancouver offices via ticketing system, phone, and in person
Set up computer equipment, including wiring, software configuration, and user orientation
Troubleshoot hardware, software, printer, peripheral, and iOS/Android mobile-device issues
Escalate complex cases to Intermediate/Senior IT staff
Monitor and action helpdesk tickets and technical requests
Image, configure, and deploy laptops and desktops using corporate images and endpoint-management tools
Support new-hire onboarding and departure offboarding, including account setup, hardware provisioning, and access changes
Assist with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Troubleshoot basic Windows 10/11 issues
Troubleshoot Wi-Fi and VPN connectivity and support basic office networking needs
Maintain documentation of tickets, assets, and resolutions while following SLAs
Follow and refine checklists and best practices for recurring support tasks
Replace hardware parts or coordinate replacements and backup systems to minimize downtime
Perform other IT support duties as assigned

Requirements

What you’ll need

1-2 years of experience in a technical support, help desk, or IT co-op/internship role
Post-secondary education or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
Working knowledge of Windows 10/11 in a business environment
Working knowledge of Microsoft 365
Experience troubleshooting desktop/laptop hardware, printers, peripherals, and mobile devices
Basic understanding of TCP/IP, Wi-Fi, and VPN
Excellent verbal and written communication skills
Customer-service mindset
Strong organizational skills and ability to manage multiple requests in a fast-paced, multi-site environment
Self-motivated and curious approach
Enthusiasm for technology
Strong analytical and problem-solving skills
Exceptional customer service capability and ability to interact professionally with all levels of employees
Ability to build strong working relationships
Flexible, positive, and organized
Ability to work independently and within a team

Benefits

Comp & perks

Flexible hybrid work model with a 37.5-hour workweek and three in-office days
Professional growth through hands-on mentoring and technical training
Continued education and defined pathways toward leadership
Performance-based annual profit-sharing program
RRSP matching up to 5%
Employer-paid health insurance
Comprehensive wellness program
Generous parental leave
Generous vacation plan based on experience
Team-building activities
Social events
Supportive, inclusive, equitable, and accessible work environment
Diverse project exposure
Coaching