Entuitive

Customer Support

• Serve as the first point of contact for IT support requests from staff across Toronto to Vancouver offices via ticketing system, phone, and in person
• Set up computer equipment, including wiring, software configuration, and user orientation
• Troubleshoot hardware, software, printer, peripheral, and iOS/Android mobile-device issues
• Escalate complex cases to Intermediate/Senior IT staff
• Monitor and action helpdesk tickets and technical requests
• Image, configure, and deploy laptops and desktops using corporate images and endpoint-management tools
• Support new-hire onboarding and departure offboarding, including account setup, hardware provisioning, and access changes
• Assist with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot basic Windows 10/11 issues
• Troubleshoot Wi-Fi and VPN connectivity and support basic office networking needs
• Maintain documentation of tickets, assets, and resolutions while following SLAs
• Follow and refine checklists and best practices for recurring support tasks
• Replace hardware parts or coordinate replacements and backup systems to minimize downtime
• Perform other IT support duties as assigned

Explore Junior IT Desktop Support Specialist at Entuitive. Review requirements and application details.