HR Shared Services Manager – Teammate Inquiry

Envision Healthcare

. Manage employees through support, coaching, training, time management assistance, evaluations, and regular meetings .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR process development and improvement, with a strong focus on customer service and metrics-driven performance management. Capable of leading teams, managing complex inquiries, and collaborating effectively across functions to enhance operational efficiency.

Highest-signal resume keywords

HR Process DevelopmentTeam ManagementCustomer Service ExcellenceProject ManagementAnalytical Problem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Process ImprovementProject ManagementPerformance ManagementData AnalysisStandard Operating Procedures

Soft Skills

Interpersonal CommunicationCritical ThinkingOrganizational SkillsCollaborationTraining and Presentation Skills

Tools & Technologies

Microsoft Office SuiteOracleServiceNow

Industry Keywords

Customer SatisfactionCase ManagementService Delivery ModelE-VerifyMetrics-Driven Culture

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Manage employees through support, coaching, training, time management assistance, evaluations, and regular meetings
Acquire broad HR functional and technical knowledge to serve as the subject matter expert for inquiry support
Champion case management to log, monitor, and escalate inquiries
Ensure AskHR tickets are routed appropriately and escalated effectively to resolution
Resolve moderately complex and escalated teammate inquiry issues and situations
Make final determinations on escalated issues and involve appropriate stakeholders to accelerate resolution
Monitor customer satisfaction and collaborate with the Service Excellence team on dissatisfaction strategies
Gather clinician and clinical support pain points to inform People Center process and system improvements
Collaborate with Service Excellence and functional leaders to streamline ways of working
Establish a metrics-driven, customer-focused culture and achieve target OLAs
Use metrics and feedback for performance and productivity management
Lead development of standardized processes using industry best practices
Ensure new or modified processes receive appropriate approval
Maintain usable Standard Operating Procedures and guidelines

Requirements

What you’ll need

Ability to develop and continuously improve HR processes and procedures aligned to the Envision HR service delivery model
Knowledge of project management, planning, execution, monitoring, and controlling
Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities
Strong analytical, problem solving, critical thinking, and organizational skills
Exceptional customer service skills
Experience managing a team of five or more employees
Ability to work independently and in team-oriented, collaborative environments
Ability to lead collaboratively, build consensus, and promote information exchange
Ability and desire to share knowledge with peers across the organization
Effective written, oral, presentation, facilitation, and interpersonal communication skills
Ability to train and deliver presentations
Ability to drive established production and quality goals/metrics
Bachelor's Degree from a four-year college or university
5 or more years of related experience, or equivalent combination of education and experience
Previous management experience required
Knowledge of Microsoft Office Suite
Knowledge of systems and technology supporting Oracle and ServiceNow
Employment eligibility verification through E-Verify

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
Transportation and parking FSAs
HSA
Paid time off (minimum 20 days and up to 25 days per calendar year)
9 observed holidays
Paid family leave
Benefits eligibility from day one for qualifying employees
Comprehensive benefits package