Envision Healthcare

Human Resources

• Manage employees through support, coaching, training, time management assistance, evaluations, and regular meetings
• Acquire broad HR functional and technical knowledge to serve as the subject matter expert for inquiry support
• Champion case management to log, monitor, and escalate inquiries
• Ensure AskHR tickets are routed appropriately and escalated effectively to resolution
• Resolve moderately complex and escalated teammate inquiry issues and situations
• Make final determinations on escalated issues and involve appropriate stakeholders to accelerate resolution
• Monitor customer satisfaction and collaborate with the Service Excellence team on dissatisfaction strategies
• Gather clinician and clinical support pain points to inform People Center process and system improvements
• Collaborate with Service Excellence and functional leaders to streamline ways of working
• Establish a metrics-driven, customer-focused culture and achieve target OLAs
• Use metrics and feedback for performance and productivity management
• Lead development of standardized processes using industry best practices
• Ensure new or modified processes receive appropriate approval
• Maintain usable Standard Operating Procedures and guidelines

HR Shared Services Manager – Teammate Inquiry

Payroll

• Processes, audits, and files all periodic, quarter, and year-end payroll tax related tasks, including Federal, State, and Local tax wages and withholdings in a multi-state environment.
• Registers for payroll taxes in new or suspended jurisdictions.
• Sets up and maintains tax account electronic portal access.
• Works with agencies to obtain or verify tax IDs, frequencies, rates, and account statuses.
• Researches and works directly with Federal, State, and Local agencies to resolve tax return filing discrepancies, including penalty notices and abatement requests.
• Reconciles W2s and 1099s annually.
• Researches and answers payroll tax issues, providing timely resolutions and escalating complex tax issues to the Lead Specialist.
• Conducts regular audits to ensure tax compliance with Federal, State, and local payroll laws and regulations.
• Stays informed of payroll processing system updates and changes in wage and tax laws.
• Corresponds with Federal, State, and Local Tax Agencies to provide guidance to leaders and team members.

HR Shared Services Manager – Teammate Inquiry

Payroll Associate – Taxes