Account Manager

Envista Holdings Corporation

. Manage and grow an assigned book of business through consistent customer engagement, service contract renewals and new enrollment opportunities .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales and account management, focusing on customer retention and relationship building through effective communication and problem-solving. Proficient in utilizing CRM and ERP systems to manage customer interactions and sales processes.

Highest-signal resume keywords

Sales ExperienceAccount ManagementCustomer RetentionCRM ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesAccount ManagementCustomer RetentionProblem-SolvingResearch SkillsMulti-Priority ManagementService ContractsAccount-Based SellingInside SalesOutbound Communication

Soft Skills

Written CommunicationVerbal CommunicationCollaborationCustomer EngagementRelationship Building

Tools & Technologies

CRM SystemsERP SystemsMicrosoft OfficeSAPMicrosoft DynamicsSalesforce

Industry Keywords

DentalMedical DeviceDental ImagingEquipment ExperienceService Contracts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage and grow an assigned book of business through consistent customer engagement, service contract renewals and new enrollment opportunities
Build trusted, long-term customer relationships through regular outbound communication
Follow up on marketing-generated leads and sell appropriate products and services over the phone
Identify additional sales opportunities within existing accounts, closing directly or partnering with field sales when appropriate
Serve as a primary customer point of contact and connect customers with appropriate product, service, or support resources
Research customer and account information to resolve discrepancies, uncover opportunities, and determine next steps
Respond to customer escalations and coordinate with internal teams for timely resolution
Partner with field sales, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
Maintain accurate account and sales information using CRM and ERP systems

Requirements

What you’ll need

Demonstrated experience in sales, account management, customer retention or another customer-facing role involving regular outbound communication
Experience building and maintaining customer relationships by phone
Strong written and verbal communication skills
Demonstrated problem-solving skills and ability to independently research customer or account issues
Ability to effectively manage multiple customer priorities and collaborate across teams
Comfort learning and working across CRM, ERP and other business systems
Proficiency with Microsoft Office applications
Preferred: Inside sales or account management experience
Preferred: Experience selling products or services by phone
Preferred: Experience with service contracts, customer renewals, retention or account-based selling
Preferred: Experience using SAP, Microsoft Dynamics, Salesforce or comparable CRM/ERP platforms
Preferred: Dental, medical device, dental imaging or equipment experience
Preferred: Bachelor's degree or equivalent relevant professional experience

Benefits

Comp & perks

Annual performance bonus may be included
Medical, dental, and vision benefits
401(k) match
Other applicable compensation plans may be included