Digital Solutions Specialist

Envista Holdings Corporation

. Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and training within the orthodontics and medical devices sectors, with a strong focus on developing tailored implementation plans and delivering effective field-based training. Proficient in managing multiple projects and fostering collaboration among clinical and sales teams to ensure successful product adoption.

Highest-signal resume keywords

Customer Implementation ManagementField-Based Training and CoachingOrthodontics and Dentistry ExperienceProject Management SkillsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningWorkflow PreparationTechnical CommunicationTraining DevelopmentCustomer Feedback AnalysisData-Driven Decision MakingProblem-SolvingMilestone TrackingProduct Setup GuidanceClinical Training

Soft Skills

Strong Communication SkillsFacilitation SkillsCustomer OrientationAbility to Influence OutcomesOrganizational Skills

Tools & Technologies

Microsoft OfficeCRM SystemsImplementation Management Systems

Industry Keywords

Digital OrthodonticsClinical SuccessCustomer SupportMedical DevicesPractice Workflows

About the role

Key responsibilities & impact

Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution
Conduct practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers
Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures
Establish implementation expectations with doctors and practice teams
Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio
Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel
Guide initial product setup, workflow preparation, first use, initial case submissions, approvals, and early product utilization
Monitor implementation milestones and address delays or adoption barriers
Provide hands-on coaching and virtual follow-up training
Confirm activation criteria and coordinate documented handoffs to Clinical Success, Customer Support, or the appropriate long-term owner
Serve as a regional subject-matter resource for digital orthodontic products and practice workflows
Provide first-line product and workflow guidance and coordinate escalation of technical, clinical, quality, or customer-service issues
Track customer issues and report complaints through established processes
Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support
Gather customer feedback and communicate product insights, enhancement opportunities, and emerging trends to internal stakeholders
Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems
Manage customer activity across an assigned geography, travel, resources, and reporting

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant professional experience
Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field
Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment
Demonstrated ability to learn and communicate technical, product, and workflow information
Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously
Proficiency with Microsoft Office applications and CRM or customer-management systems
Willingness and ability to travel frequently throughout an assigned geography, including overnight travel
Strong facilitation, presentation, coaching, and adult-learning skills
Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners
Ability to translate technical and clinical concepts into clear, practical workflows
Strong customer orientation and commitment to delivering a consistent implementation experience
Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations
Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions
Ability to influence outcomes without direct authority
Strong written and verbal communication skills
Ability to work independently in a field-based environment while contributing to a coordinated regional and national team
Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation
Ability to use customer and implementation data to prioritize activity and improve outcomes

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
401K match