Digital Solutions Specialist

Envista Holdings Corporation

. Partner with the commercial team after qualified customer handoffs following customer commitment to implement an Ormco product or solution .

Posted 10/20/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $73,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and training within the orthodontic and dental sectors, with a strong focus on developing tailored implementation plans and facilitating effective workflows. Proficient in managing multiple projects and utilizing CRM systems to enhance customer success and satisfaction.

Highest-signal resume keywords

Customer Implementation ManagementTraining and Coaching CliniciansProject Management SkillsMicrosoft Office ProficiencyDigital Orthodontic Workflow Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationClinical TrainingProject ManagementTechnical CommunicationWorkflow DevelopmentData AnalysisCRM SystemsDigital OrthodonticsIntraoral ScanningClear Aligner Treatment

Soft Skills

Strong Customer OrientationEffective CommunicationProblem-Solving SkillsFacilitation SkillsAbility to Influence Outcomes

Tools & Technologies

Microsoft OfficeCRM SystemsImplementation Management Systems

Industry Keywords

OrthodonticsDentistryMedical DevicesClinical SuccessCustomer SupportDigital BondingTreatment CoordinationDental Technology

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Partner with the commercial team after qualified customer handoffs following customer commitment to implement an Ormco product or solution
Conduct practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers
Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures
Establish implementation expectations with doctors and practice teams
Maintain visibility into implementation milestones, risks, and backlog
Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio
Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel
Translate complex product and technical information into practical workflows
Provide virtual follow-up training and support standardized implementation guides and customer-facing tools
Guide product setup, workflow preparation, and readiness for first use
Support initial case submissions, approvals, and early product utilization
Monitor milestones, address delays and barriers, and coach customers during early implementation
Confirm activation criteria and coordinate handoffs to Clinical Success, Customer Support, or long-term owners
Serve as a regional subject-matter resource for digital orthodontic products and practice workflows
Provide first-line product and workflow guidance and coordinate issue escalations
Track customer issues and report complaints through established quality processes
Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support
Provide training and implementation guidance to internal Ormco teams
Gather customer feedback and communicate product insights, enhancement opportunities, and trends
Identify implementation barriers and recommend onboarding, training, workflow, and handoff improvements
Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems
Manage customer activity across an assigned geography, field schedule, travel, and resources
Prepare implementation, activity, expense, and status reports

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant professional experience
Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field
Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment
Ability to learn and communicate technical, product, and workflow information
Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously
Proficiency with Microsoft Office applications and CRM or customer-management systems
Willingness and ability to travel frequently throughout an assigned geography, including overnight travel
Strong facilitation, presentation, coaching, and adult-learning skills
Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners
Ability to translate technical and clinical concepts into clear, practical workflows
Strong customer orientation
Effective project-management and organizational skills
Strong problem-solving skills
Ability to influence outcomes without direct authority
Strong written and verbal communication skills
Ability to work independently in a field-based environment while contributing to a coordinated regional and national team
Sound judgment regarding clinical, technical, quality, regulatory, or leadership escalation
Ability to use customer and implementation data to prioritize activity and improve outcomes
Preferred: Experience working in an orthodontic or dental practice
Preferred: Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies
Preferred: Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions
Preferred: Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience
Preferred: Experience delivering in-person product training and coaching in a clinical or practice setting
Preferred: Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry

Benefits

Comp & perks

Annual performance bonus
Medical, dental, and vision benefits
401(k) match
Other applicable compensation plans
Equal opportunity employment
Reasonable accommodations for qualified individuals