Digital Solutions Specialist

Envista Holdings Corporation

. Partner with the commercial team after customer commitment to implement an Ormco product or solution .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and training within the orthodontics and medical devices sector, with a strong focus on developing tailored implementation plans and delivering effective field-based training. Proficient in managing multiple projects and fostering collaboration among clinical and sales teams to ensure successful product adoption.

Highest-signal resume keywords

Customer Implementation ManagementClinical Training and SupportProject Management SkillsTechnical CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationClinical TrainingProject ManagementTechnical CommunicationWorkflow DevelopmentData AnalysisCRM SystemsField-Based TrainingPractice-Readiness AssessmentImplementation Planning

Soft Skills

Strong Problem-Solving SkillsEffective CommunicationFacilitation SkillsCoaching SkillsCustomer Orientation

Tools & Technologies

Microsoft OfficeCRM SystemsImplementation Management Systems

Industry Keywords

OrthodonticsDentistryMedical DevicesCustomer SuccessClinical Education

About the role

Key responsibilities & impact

Partner with the commercial team after customer commitment to implement an Ormco product or solution
Conduct practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers
Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures
Establish implementation expectations with doctors and practice teams
Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio
Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel
Translate complex product and technical information into practical, repeatable workflows
Provide virtual follow-up training and support standardized implementation guides and customer-facing tools
Guide initial product setup, workflow preparation, first use, and initial case submissions
Monitor implementation progress, address delays and barriers, and coach customers during early adoption
Confirm activation criteria and coordinate documented handoffs to Clinical Success, Customer Support, or the appropriate long-term owner
Serve as a regional subject-matter resource for Ormco digital orthodontic products and workflows
Provide first-line product and workflow guidance and coordinate technical, clinical, quality, and customer-service escalations
Track customer issues and report complaints through established processes
Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support
Gather customer feedback and communicate product insights, enhancement opportunities, and trends to internal stakeholders
Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems
Manage customer activity across an assigned geography, field schedule, travel, and assigned resources
Prepare implementation, activity, expense, and status reports

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant professional experience
Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field
Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment
Demonstrated ability to learn and communicate technical, product, and workflow information
Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously
Proficiency with Microsoft Office applications and CRM or customer-management systems
Willingness and ability to travel frequently throughout an assigned geography, including overnight travel
Strong facilitation, presentation, coaching, and adult-learning skills
Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners
Ability to translate technical and clinical concepts into clear, practical workflows
Strong customer orientation and commitment to delivering a consistent implementation experience
Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations
Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions
Ability to influence outcomes without direct authority
Strong written and verbal communication skills
Ability to work independently in a field-based environment while contributing to a coordinated regional and national team
Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation
Ability to use customer and implementation data to prioritize activity and improve outcomes

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
401K match
Other applicable compensation plans
Reasonable accommodations for qualified individuals with disabilities