Digital Solutions Specialist

Envista Holdings Corporation

. Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution .

Posted 10/20/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $73,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and training within the orthodontic and dental sectors, with a strong focus on developing tailored implementation plans and delivering effective field-based training. Proficient in managing multiple projects and utilizing CRM systems to enhance customer success and workflow efficiency.

Highest-signal resume keywords

Customer Implementation ManagementField-Based Training DeliveryOrthodontic Product KnowledgeProject Management SkillsTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationTraining and CoachingProject ManagementTechnical CommunicationWorkflow DevelopmentCRM SystemsMicrosoft Office ProficiencyData AnalysisClinical TrainingDigital Orthodontic Workflows

Soft Skills

Strong Customer OrientationEffective CommunicationProblem-Solving SkillsFacilitation SkillsOrganizational Skills

Tools & Technologies

CRM SystemsMicrosoft OfficeIntraoral ScannersDigital Bonding SolutionsClear Aligner Treatment Processes

Industry Keywords

OrthodonticsDentistryMedical DevicesClinical TrainingCustomer Success

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Partner with the commercial team to receive qualified customer handoffs after commitment to implement an Ormco product or solution
Conduct structured practice-readiness assessments covering workflows, technology, staffing, training needs, and implementation barriers
Develop customer-specific implementation plans with milestones, responsibilities, training requirements, target dates, and success measures
Establish implementation expectations with doctors and practice teams
Deliver field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio
Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel
Translate complex product and technical information into practical, repeatable workflows
Provide virtual follow-up training and support standardized implementation guides and customer-facing tools
Guide initial product setup, workflow preparation, first use, case submissions, approvals, and early product utilization
Monitor implementation milestones, address delays and barriers, and coach customers during early implementation
Confirm activation criteria and coordinate documented handoffs to Clinical Success, Customer Support, or long-term owners
Serve as a regional subject-matter resource for Ormco digital orthodontic products and workflows
Provide first-line product and workflow guidance, coordinate issue escalations, track customer issues, and report complaints
Partner with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support
Gather customer feedback and communicate product insights, enhancement opportunities, and implementation trends
Document implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems
Manage field schedules and customer activity across an assigned geography
Prepare implementation, activity, expense, and status reports
Manage travel and assigned resources according to company policies and budget expectations

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant professional experience
Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field
Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment
Demonstrated ability to learn and communicate technical, product, and workflow information
Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously
Proficiency with Microsoft Office applications and CRM or customer-management systems
Willingness and ability to travel frequently throughout an assigned geography, including overnight travel
Strong facilitation, presentation, coaching, and adult-learning skills
Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners
Ability to translate technical and clinical concepts into clear, practical workflows
Strong customer orientation and commitment to delivering a consistent implementation experience
Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations
Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions
Ability to influence outcomes without direct authority
Strong written and verbal communication skills
Ability to work independently in a field-based environment while contributing to a coordinated regional and national team
Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation
Ability to use customer and implementation data to prioritize activity and improve outcomes
Preferred: Experience working in an orthodontic or dental practice
Preferred: Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies
Preferred: Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions
Preferred: Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience
Preferred: Experience delivering in-person product training and coaching in a clinical or practice setting
Preferred: Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry

Benefits

Comp & perks

Annual performance bonus
Medical benefits
Dental benefits
Vision benefits
401K match