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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient coordination, healthcare administration, and managing patient enrollment processes while ensuring compliance with HIPAA regulations. Proficient in maintaining accurate patient documentation and effectively communicating with patients and internal teams.
Highest-signal resume keywords
Patient CoordinationHealthcare AdministrationElectronic Medical RecordsMicrosoft Office ProficiencyHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EnrollmentMedical Records ManagementDocumentation AccuracyTask ManagementSchedulingLaboratory CoordinationZoom ConsultationsFollow-Up ActivitiesInsurance VerificationData Entry
Soft Skills
Organizational SkillsTime-Management SkillsVerbal CommunicationWritten CommunicationProblem-Solving
Tools & Technologies
Practice FusionDocuSignLaboratory PortalsComputer-Based Systems
Industry Keywords
Patient CareHealthcare EnvironmentPatient ConfidentialityPrivacy Standards
About the role
Key responsibilities & impact- Partner with Patient Enrollment Managers to coordinate daily priorities, monitor patient progress, and complete assigned tasks
- Maintain communication with internal teams to support an efficient patient enrollment process
- Review active patient cases, identify outstanding requirements, and proactively address potential delays
- Maintain accurate patient information, enrollment statuses, and follow-up activities in designated tracking systems
- Monitor laboratory results, imaging, medical records, documentation, quotes, and scheduling requirements
- Create and manage follow-up tasks and communicate patient progress or barriers
- Prepare and coordinate daily patient Zoom consultations
- Review consultation recordings and documentation to identify follow-up needs and promised materials
- Contact patients after consultations to review next steps and address outstanding administrative requirements
- Distribute educational materials and other consultation resources
- Obtain patient medical records, imaging reports, and diagnostic images from Medical Records and external providers
- Assist with scheduling PET scans and other imaging services
- Track imaging requests and coordinate peer-to-peer reviews
- Identify approved laboratory locations for remote testing
- Prepare and distribute laboratory quotes and documentation through DocuSign
- Monitor laboratory portals, upload results into patient records, and communicate updates
- Collect and maintain photo identification, insurance cards, and new patient paperwork
- Follow up on missing or incomplete documentation
- Verify insurance or self-pay status and assist with accurate pricing coordination
- Maintain patient documentation and laboratory results in Practice Fusion
- Respond to patient calls and emails professionally and compassionately
- Communicate documentation requirements, laboratory timelines, scheduling, and enrollment next steps
- Direct clinical questions and treatment concerns to the designated clinical team
- Coordinate imaging, laboratory activities, and follow-up Zoom appointments
- Collaborate with Patient Care Coordinators and other departments to complete tasks accurately and on time
- Maintain organized patient records and comply with departmental procedures, training requirements, HIPAA, and privacy standards
Requirements
What you’ll need- Previous experience in healthcare administration, patient coordination, medical records, patient enrollment, or a similar administrative role preferred
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Strong attention to detail and commitment to accurate documentation
- Ability to work independently while collaborating effectively with a team
- Proactive approach to problem-solving, follow-up, and task management
- Comfortable working with electronic medical records and various computer-based systems
- Proficiency in Microsoft Office and general computer applications
- Compassionate, professional, and patient-focused approach to customer service
- Ability to thrive in a fast-paced healthcare environment
- Ability to work on-site Monday through Friday, 8:00 AM–5:00 PM
- Must maintain patient confidentiality and comply with HIPAA regulations and applicable privacy standards
Benefits
Comp & perks- Medical insurance
- Life insurance
- Dental insurance
- Vision insurance
- 401(k)
- No nights, no weekends, and no major holidays
