Senior Service Quality Engineer

EOLA | A Critical Power Company

. Own the technical quality program for Field Service Reports, including content standards, technical review and release authority, and escalation of deficiencies and safety findings .

Posted 11/10/2026full-timeMiami • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing technical quality programs for Field Service Reports, including standards development and technical support for UPS systems and related equipment. Proficient in process improvement, technical training delivery, and effective communication with field teams and sales operations.

Highest-signal resume keywords

20+ Years Experience With 3-Phase UPS SystemsField Service Report Writing And ReviewTechnical Support For Field Service EngineersProcess Improvement LeadershipStrong Written Communication

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Hard Skills

3-Phase UPS SystemsBatteriesPDUsSTSField Service Report WritingFault DiagnosisLifecycle KnowledgeOEM Platform Maintenance StandardsTechnical Training DeliveryCloud-Based Field Service Platforms

Soft Skills

Strong Written Communication

Tools & Technologies

Cloud-Based Field Service PlatformCRM

Industry Keywords

OEM Factory Test ExperiencePowerware 9170Powerware 9315Powerware 9390Liebert Series 600Galaxy PW93PMGalaxy VXLiebert EXL S1ABB TLE

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the technical quality program for Field Service Reports, including content standards, technical review and release authority, and escalation of deficiencies and safety findings
Build and maintain OEM platform maintenance standards by make and model, including lifecycle component intervals, PM scope requirements, firmware and known-issue checklists, and end-of-life guidance
Build standards into EOLA's service procedures, checklists, and report templates
Turn field findings into customer recommendations and quote opportunities for Inside Sales, with the technical case attached
Provide second-line technical support to Field Service Engineers and Operations during business hours, with after-hours escalation backup only
Review after-hours support call records and convert recurring issues into training, procedures, and MOPs
Lead process improvement across service, operations, and sales handoffs
Deliver at least one technical training per quarter to the field team and support FSE candidate technical interviews

Requirements

What you’ll need

20+ years hands-on experience on 3-phase UPS systems, batteries, PDUs, and STSs across multiple OEMs, from legacy platforms (Powerware 9170, 9315, 9390, Liebert Series 600, Galaxy PW) to current (93PM, Galaxy VX, Liebert EXL S1, ABB TLE)
Knowledge of the lifecycle of those platforms: what fails, when, and what the PM should catch before it does
Experience writing and reviewing field service reports
Ability to diagnose a fault over the phone from a technician's description and readings
Strong written communication
Comfortable working in a cloud-based field service platform and CRM
Must currently reside in the United States and be authorized to work in the US without current or future sponsorship
Able to work Eastern business hours, with reliable home internet; Eastern or Central time zone preferred
Able to travel to Miami, FL for one to two weeks at onboarding and one week per quarter, plus occasional site visits
OEM factory test or startup experience counts fully toward UPS experience

Benefits

Comp & perks

Competitive salary and full benefits package
Paid Time Off and 11 paid holidays
401(k) with company matching
Health, dental, and vision insurance, plus life, short-term, and long-term disability coverage
Company-paid travel for onboarding and quarterly Miami weeks
Mileage reimbursement for approved site visits
Training and development