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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills, with a strong ability to empathize and resolve complex problems efficiently. Proven experience in engaging with stakeholders and implementing solutions to enhance the customer journey.
Highest-signal resume keywords
Customer Service ExperienceProblem SolvingEffective CommunicationChange ImplementationDecision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAdaptabilityConfidenceWritten CommunicationVerbal Communication
Certifications & Qualifications
Basic DBS Check
Industry Keywords
Customer JourneyStakeholder EngagementFast-Paced EnvironmentHybrid Working ModelTraining Attendance
About the role
Key responsibilities & impact- Provide exceptional customer service to business customers
- Handle enquiries including billing and meter exchanges
- Own the customer experience end to end and take responsibility for the customer journey
- Engage with industry stakeholders and customers by phone and email
- Solve customer problems by providing efficient and knowledgeable solutions
- Develop and implement solutions to consistently improve the company
- Attend discovery day at the Nottingham hub if invited
- Complete initial 8-week training at the Nottingham hub
- After training, work from either the Nottingham city centre hub or Leicester hub in Syston
- Spend 2–3 days per week with the team in the hub under the flexible hybrid working model
Requirements
What you’ll need- Previous customer service experience
- Ability to think on your feet in a fast-paced environment
- Good English skills, both written and verbal
- Ability to empathise with customers and go above and beyond to resolve problems
- Excitement to solve complex problems
- Drive to identify and implement change
- Confidence in making important decisions
- Basic DBS check for successful candidates
- Right to work in the UK
- Role is not sponsorable under the UKVI points-based system
- Ability to work Monday–Friday, 9am–5pm
- Training attendance at the Nottingham hub during the initial 8-week period
- For part-time candidates, minimum availability of 30 hours per week; training is full-time at 37 hours
Benefits
Comp & perks- 26 days of annual leave plus bank holidays
- Option to buy another 2 weeks’ holiday
- Generous pension contribution
- Guaranteed time off to celebrate your Birthday
- Market leading benefits package
- Paid fertility leave
- Neonatal leave
- Equal parent leave
- Full training provided
- Specialist career progression pathways from Foundation to Pro (£27,856) and Expert (£28,785)
- Flexible and hybrid working
- Fully equipped kitchens with free snacks, drinks and fresh fruit
- Employee-run inclusion networks