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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading end-to-end product lifecycles, utilizing data-driven decision-making, and fostering collaboration among cross-functional teams to deliver innovative AI-powered and traditional products.
Highest-signal resume keywords
End-To-End Product LeadershipAgile DiscoveryData-Driven Decision MakingAI Product DevelopmentStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle ManagementHypothesis TestingRapid PrototypingCustomer Discovery TechniquesAI Technology Application
Soft Skills
LeadershipInfluencing StakeholdersCollaborationCustomer FocusKnowledge Sharing
Tools & Technologies
Data AnalyticsUX/UI CollaborationExperimentation ToolsLive Prototyping
Certifications & Qualifications
Basic DBS Check
Industry Keywords
Contact Centre OperationsProduct StrategyHigh-Volume Operational EnvironmentInnovation Opportunities
About the role
Key responsibilities & impact- Lead complex, business-critical product initiatives
- Set priorities and align the team around major customer and business opportunities
- Own the end-to-end product lifecycle from discovery and ideation through experimentation, execution and delivery
- Lead development of AI-powered and traditional products
- Build understanding of customer needs, user behaviours, market trends and the product landscape
- Identify opportunities for meaningful innovation
- Use data, analytics, live prototyping and hypothesis testing to validate ideas and improve product performance
- Collaborate with UX/UI specialists, technical teams and stakeholders
- Champion the product vision and bring people together to deliver outcomes
- Provide leadership and line management
- Share knowledge, promote best practice and help shape the wider Product Community
Requirements
What you’ll need- Proven track record of leading products end-to-end
- Experience with agile discovery and hypothesis testing
- Consistent, high-quality delivery experience
- Experience working closely with UX/UI specialists and technical teams
- Customer-focused discovery techniques
- Understanding of technology trends and their application to product development
- Ability to recognise when AI offers a genuine advantage over traditional software
- Confidence using data, experimentation and customer insights to make informed decisions
- Ability to influence stakeholders and collaborate across teams
- Experience transforming business or customer processes using agentic AI technology
- Experience building safe, responsible AI products, including defining appropriate levels of autonomy and managing associated risks
- Background in contact centre operations or leading product strategy in a high-volume operational environment
- Experience using rapid prototyping and experimentation to accelerate product discovery and validate solutions
- Successful candidates must undergo a basic DBS (Disclosure and Barring Service) check
Benefits
Comp & perks- Excellent parental leave allowance
- 26 days of annual leave plus bank holidays
- Generous pension
- Life cover
- Bonus opportunities
- Access to 20 flexible benefits with tax/NI savings
- Flexible and family-friendly policies
- Fertility Friendly and Menopause Friendly support
- Disability Confident Employer adjustments and guaranteed interviews for disabled applicants who meet the minimum criteria
- Inclusive talent networks
- Top-tier development programmes
- Support for professional growth
- 12 Month Fixed Term Contract
- Competitive salary