Second-Level Support – Technical Application Support

epias GmbH

. Analyze, isolate, and resolve complex technical issues in second-level support .

Posted 9/15/2026full-timeIdstein • GermanyMid-LevelSenior💰 €45,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to resolve complex technical issues and effectively support system integration. Proficient in SQL, PHP, and interface configuration, with a solid understanding of healthcare IT systems and communication protocols.

Highest-signal resume keywords

SQL Query AnalysisPHP Code UnderstandingInterface ConfigurationHL7 CommunicationMirth Connect Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPHPInterface ConfigurationREST APIsClient/Server SystemsAnalytical ThinkingTroubleshootingMariaDBNetworking TechnologiesHealthcare Standards

Soft Skills

Analytical ThinkingWillingness to Learn

Tools & Technologies

Mirth ConnectWindows ServerIISApache

Certifications & Qualifications

Vocational Training as IT Specialist

Industry Keywords

Healthcare IT SystemsHL7FHIRDigital WorkflowsEmergency Departments

Tech Stack

Tools & technologies

ApacheDNSFirewallsMariaDBPHPSQLTCP/IP

About the role

Key responsibilities & impact

Analyze, isolate, and resolve complex technical issues in second-level support
Analyze faults in applications, interfaces, and data flows
Configure interfaces to customer systems
Analyze data and error patterns using SQL queries
Read and understand PHP code or pseudocode for root-cause analysis
Support the connection and integration of solutions into existing system landscapes
Provide technical advice and support to customers
Work closely with development, project management, and other technical stakeholders
Create and maintain technical documentation
Help ensure reliable, smooth, and efficient digital workflows in emergency departments

Requirements

What you’ll need

Completed vocational training as an IT specialist for application development or an equivalent technical qualification
Good knowledge of SQL and experience working with relational databases
Basic understanding of PHP or comparable programming languages, with the ability to understand and use existing code and pseudocode to a limited extent for troubleshooting
Experience configuring and analyzing interfaces, along with an understanding of how different systems communicate with one another
Knowledge of REST APIs and a basic understanding of common communication protocols
Technical understanding of client/server systems and how they interact
Strong analytical thinking and the ability to systematically isolate and sustainably resolve technical issues
Willingness to learn about new technologies, systems, and business contexts
Preferred: Experience with Mirth Connect, HL7 communication, and interface configuration
Preferred: Knowledge of networking technologies, such as TCP/IP, DNS, routing, firewalls, and ports
Preferred: Experience with MariaDB
Preferred: Knowledge of IIS and Apache web servers, particularly configuration and troubleshooting
Preferred: Knowledge of HL7, FHIR, or other healthcare standards
Preferred: Experience with hospital information systems or other healthcare IT systems
Preferred: Knowledge of Windows Server

Benefits

Comp & perks

Permanent, full-time employment
Hybrid working
A creative and agile work environment where your opinion matters and your development is encouraged
A collaborative and supportive team working toward shared goals
Attractive compensation
JobRad and Wellpass
Individual professional development opportunities and career prospects
30 days of paid annual leave
Company shutdown on December 24 and December 31