epias GmbH

Support Engineer

• Analyze, isolate, and resolve complex technical issues in second-level support
• Analyze faults in applications, interfaces, and data flows
• Configure interfaces to customer systems
• Analyze data and error patterns using SQL queries
• Read and understand PHP code or pseudocode for root-cause analysis
• Support the connection and integration of solutions into existing system landscapes
• Provide technical advice and support to customers
• Work closely with development, project management, and other technical stakeholders
• Create and maintain technical documentation
• Help ensure reliable, smooth, and efficient digital workflows in emergency departments

Second-Level Support – Technical Application Support