Inside Sales Representative

EPIC Health - Exclusive Physicians | Integrated & Comprehensive

. Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines .

Posted 9/22/2026full-timeSouthfield • Michigan • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound sales strategies, consultative selling, and pipeline management within the healthcare and insurance sectors. Proficient in utilizing CRM systems to track sales progress and maintain high activity levels while adhering to compliance standards.

Highest-signal resume keywords

Inside Sales ExperienceConsultative SellingCRM ProficiencyHealthcare Sales KnowledgeHigh Outbound Call Volume

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Pipeline ManagementLead QualificationProposal DevelopmentSales Workflow AdherenceMarket Insight Analysis

Soft Skills

Strong Communication SkillsProfessional Phone PresenceMotivated and CompetitiveOrganizational SkillsAbility to Learn Quickly

Tools & Technologies

CRM SoftwareProspecting Tools

Industry Keywords

Healthcare SalesInsurance SolutionsBenefits SalesCompliance StandardsDirect Primary Care

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines
Present and explain Unity’s self-funded insurance solutions and Kindred’s Direct Primary Care model to businesses, organizations, and individuals
Engage prospects in consultative conversations to uncover needs, qualify opportunities, and guide them to the right Epic solution
Convert inbound leads and referrals into booked appointments, proposals, or enrollments
Manage high daily activity volumes, including outbound calls, scheduled appointments, pipeline updates, and follow-ups
Track interactions and sales progress in the CRM
Build and maintain a pipeline through cold calling, warm calling, networking lists, digital leads, and company-provided prospecting tools
Present solutions virtually or by phone and move prospects toward proposals or enrollment discussions
Follow structured sales workflows to maximize conversion
Collaborate with the BPO Team Lead, Director of BPO, Unity/Kindred leadership, marketing, community outreach, and outside sales teams
Support appointment-setting for enterprise, municipal, or strategic opportunities
Provide feedback on lead quality, objection trends, and market insights
Participate in sales training, role plays, and certification initiatives
Meet targets for outbound call volume, contact rates, appointments, proposals, enrollments, conversion rates, CRM accuracy, and pipeline management

Requirements

What you’ll need

1–3+ years of inside sales or call-center sales experience; healthcare, insurance, or benefits sales preferred
Strong communication skills, professional phone presence, and consultative selling ability
Comfort with high outbound call volume and activity-based performance metrics
Experience selling solutions, ideally in a regulated or service-based environment
Ability to learn and confidently explain healthcare and insurance concepts with training
CRM experience and strong organizational skills to manage a sales pipeline effectively
Motivated, competitive, and eager to grow into advanced sales or leadership roles
Professionalism and strict adherence to compliance standards in healthcare and insurance communications

Benefits

Comp & perks

Competitive base pay plus commission structure
Clear career pathways into Team Lead, Outside Sales, or BPO leadership roles
Ongoing training in healthcare sales, insurance solutions, and direct primary care models
Onsite, team-oriented work environment with strong leadership support