EPIC Health - Exclusive Physicians | Integrated & Comprehensive

Manager

• Establish and grow EPIC Health’s presence in Maryland
• Initially function in a Practice Manager capacity overseeing day-to-day operations of the Silver Spring practice
• Ensure efficient staffing, workflows, patient experience, scheduling, and operational processes
• Develop and implement processes supporting efficient, high-quality patient care
• Identify operational challenges and implement practical solutions
• Coordinate interdepartmental communication for seamless care delivery
• Establish scalable operational standards and best practices
• Transition into broader district-level oversight of multiple locations and teams as Maryland grows
• Mentor, train, and develop staff across various service lines
• Support recruitment, onboarding, and employee retention
• Build relationships with providers, clinical teams, and operational staff
• Oversee and improve Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services processes
• Monitor practice performance and identify efficiency and quality improvements
• Support implementation of new programs, services, and initiatives
• Establish and maintain operational and financial goals for the Maryland market
• Develop and monitor key performance metrics
• Lead projects supporting operational performance and market growth
• Partner with leadership on expansion and continuous improvement
• Foster a patient-first mindset and resolve operational or service concerns
• Support day-to-day operations and work alongside staff during the Maryland launch
• Take ownership of challenges and help build solutions in a growing environment

District Manager

Medical Receptionist

• Greet patients and create a welcoming, patient-centered atmosphere
• Guide patients through check-in processes, including virtual tablets
• Address patient questions and concerns
• Communicate walk-ins, schedule changes, and patient needs to ensure seamless guest flow
• Troubleshoot patient issues and escalate concerns to the office manager, physician, or billing department
• Perform front desk and lobby opening and closing tasks
• Print patient demographics and schedules
• File necessary paperwork
• Maintain a clean and organized lobby
• Manually check in patients unable to use virtual systems
• Communicate patient arrivals, delays, and on-site needs to team members
• Contribute to teamwork and the overall success of the office

• Manage a panel of patients enrolled in Chronic Care Management (CCM), Principal Care Management (PCM), Transitional Care Management (TCM), Remote Patient Monitoring (RPM), Behavioral Health Integration (BHI), and other care management programs
• Conduct scheduled telephonic outreach to assess patient needs, symptoms, medication adherence, and barriers to care
• Reinforce individualized care plans and provide education on chronic disease management, medications, preventive care, and healthy lifestyle choices
• Identify care gaps and coordinate follow-up appointments, screenings, lab work, and referrals
• Assess social determinants of health and connect patients with appropriate community resources
• Recognize changes in patient condition and escalate concerns to the appropriate provider following established protocols
• Review medication lists, identify potential concerns, and communicate findings to the care team
• Support patients following hospitalizations, emergency department visits, or other significant health events
• Document patient interactions, interventions, and care management activities accurately within the electronic health record
• Collaborate with providers, pharmacists, behavioral health professionals, specialists, and care management teams
• Maintain productivity, quality, documentation, and compliance standards
• Participate in virtual huddles, case reviews, training, and quality improvement initiatives

Care Manager – LPN

• Review daily remote patient monitoring readings, including blood pressure, blood glucose, weight, pulse, oxygen saturation, and other assigned health metrics
• Monitor for missing readings, abnormal values, and concerning trends
• Contact patients regarding abnormal or missed readings, symptoms, medication adherence, and participation barriers
• Encourage consistent patient engagement and program participation
• Follow escalation protocols and communicate concerning findings to providers or licensed clinical staff
• Coordinate care with physicians, care managers, medical assistants, pharmacies, and other healthcare team members
• Enroll eligible patients in the RPM program and educate them on device usage, expectations, and participation requirements
• Identify patients who may benefit from additional care management, provider follow-up, or community resources
• Educate patients on device use, measurement techniques, medication adherence, nutrition, activity, symptom monitoring, and chronic disease management
• Troubleshoot RPM devices, applications, and connected monitoring technology
• Document patient interactions, readings, interventions, education, and escalations in the electronic health record
• Verify patient consent, diagnoses, care plans, and device assignments
• Support RPM device inventory, replacement, return, and tracking
• Maintain compliance with HIPAA, payer requirements, and organizational policies
• Meet productivity, documentation, and patient outreach expectations
• Participate in team huddles, quality audits, training, and continuous improvement initiatives
• Confirm abnormal readings, assess associated symptoms, notify licensed clinical personnel or providers when intervention is required, and direct patients to emergency services when indicated
• Do not independently diagnose conditions, prescribe medications, or provide treatment outside the scope of credentials

RPM Care Manager

• Execute the strategic vision established by the Director of Care Management
• Lead implementation and adoption of new care management programs, workflows, and operational initiatives
• Coordinate implementation activities with clinic leadership and operational teams
• Monitor implementation progress and resolve operational barriers
• Ensure consistent execution of approved workflows, SOPs, and organizational policies
• Conduct routine operational reviews evaluating productivity, workflow compliance, patient engagement, and program performance
• Monitor KPIs, KRIs, dashboards, and operational scorecards
• Develop and implement corrective action plans
• Promote consistency and standardization across assigned clinics and districts
• Build relationships with providers, Medical Directors, Business Administrators, Care Management Supervisors, and clinic leaders
• Drive provider participation and engagement in care management programs
• Support change management, workflow optimization, and operational coaching
• Resolve issues affecting provider efficiency, patient access, and care coordination
• Drive operational, productivity, enrollment, reimbursement, and financial goals
• Monitor documentation quality and revenue cycle performance
• Identify opportunities to improve efficiency and optimize resources
• Support Quality Assurance and Quality Control initiatives
• Conduct operational audits and monitor regulatory compliance
• Escalate significant regulatory, operational, or patient safety concerns
• Coach, mentor, and support Care Management Managers and operational leaders
• Assist with onboarding, competency validation, leadership development, and continuing education
• Monitor district performance against organizational goals and quality metrics
• Conduct routine business reviews with clinic leadership
• Support implementation of new technologies, EHR workflows, automation tools, dashboards, and patient registries
• Assist with workflow validation, user acceptance testing, and technology adoption

Care Management District Manager

• Review daily remote patient monitoring readings, including blood pressure, blood glucose, weight, pulse, oxygen saturation, and other assigned health metrics
• Monitor for missing readings, abnormal values, and concerning trends
• Contact patients about abnormal or missed readings, symptoms, medication adherence, and participation barriers
• Encourage consistent patient engagement and program participation
• Follow escalation protocols and communicate concerning findings to providers or licensed clinical staff
• Coordinate care with physicians, care managers, medical assistants, pharmacies, and other healthcare team members
• Enroll eligible patients into the RPM program and educate them on devices, expectations, and participation requirements
• Identify patients needing additional care management, provider follow-up, or community resources
• Educate patients on device use, measurement techniques, medication adherence, nutrition, activity, symptom monitoring, and chronic disease management
• Troubleshoot RPM devices, applications, and connected monitoring technology
• Document patient interactions, readings, interventions, education, and escalations in the electronic health record
• Verify patient consent, diagnoses, care plans, and device assignments
• Support RPM device inventory, replacement, return, and tracking
• Maintain compliance with HIPAA, payer requirements, and organizational policies
• Meet productivity, documentation, and patient outreach expectations
• Participate in team huddles, quality audits, training, and continuous improvement initiatives
• Confirm abnormal readings, assess associated symptoms, follow clinical escalation pathways, notify licensed clinical personnel or providers, and direct patients to emergency services when indicated
• Do not independently diagnose conditions, prescribe medications, or provide treatment outside the scope of credentials

Inside Sales

• Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines
• Present and explain Unity’s self-funded insurance solutions and Kindred’s Direct Primary Care model to businesses, organizations, and individuals
• Engage prospects in consultative conversations to uncover needs, qualify opportunities, and guide them to the right Epic solution
• Convert inbound leads and referrals into booked appointments, proposals, or enrollments
• Manage high daily activity volumes, including outbound calls, scheduled appointments, pipeline updates, and follow-ups
• Track interactions and sales progress in the CRM
• Build and maintain a pipeline through cold calling, warm calling, networking lists, digital leads, and company-provided prospecting tools
• Present solutions virtually or by phone and move prospects toward proposals or enrollment discussions
• Follow structured sales workflows to maximize conversion
• Collaborate with the BPO Team Lead, Director of BPO, Unity/Kindred leadership, marketing, community outreach, and outside sales teams
• Support appointment-setting for enterprise, municipal, or strategic opportunities
• Provide feedback on lead quality, objection trends, and market insights
• Participate in sales training, role plays, and certification initiatives
• Meet targets for outbound call volume, contact rates, appointments, proposals, enrollments, conversion rates, CRM accuracy, and pipeline management

Inside Sales Representative

• Mentor, train, and develop high-performing staff across various service lines
• Cultivate a culture of collaboration, accountability, and growth through coaching and team-building
• Lead recruitment and retention strategies
• Oversee and continuously improve processes for Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services
• Coordinate interdepartmental communication to ensure seamless care delivery and exceptional service
• Manage teams across EPIC locations
• Define, manage, and sustain service lines to achieve financial goals and ensure profitability
• Lead agile project management initiatives to implement innovative solutions and drive measurable outcomes
• Develop and monitor key performance metrics
• Foster a patient-first mindset through prompt, respectful, and effective issue resolution
• Advocate for patients by creating a culture of empathy and active listening
• Support team needs wherever required