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RPM Care Manager
EPIC Health - Exclusive Physicians | Integrated & Comprehensive. Review daily remote patient monitoring readings, including blood pressure, blood glucose, weight, pulse, oxygen saturation, and other assigned health metrics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in remote patient monitoring, including patient education on device use and chronic disease management. Proficient in electronic health records and compliance with healthcare regulations.
Highest-signal resume keywords
Remote Patient MonitoringChronic Disease ManagementElectronic Health RecordsPatient OutreachHealthcare Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Blood Pressure MonitoringBlood Glucose MonitoringOxygen Saturation MonitoringMedication AdherenceSymptom MonitoringChronic Care ManagementData DocumentationAbnormal Reading RecognitionCare CoordinationPatient Education
Soft Skills
Excellent CommunicationOrganizational SkillsTime ManagementPatient EngagementProblem-Solving
Tools & Technologies
AthenahealthChronicCareIQ3CXElectronic Health Record Systems
Certifications & Qualifications
High School DiplomaGEDCurrent Healthcare Certification
Industry Keywords
HIPAA ComplianceMedicareMedicaidValue-Based CarePopulation Health
About the role
Key responsibilities & impact- Review daily remote patient monitoring readings, including blood pressure, blood glucose, weight, pulse, oxygen saturation, and other assigned health metrics
- Monitor for missing readings, abnormal values, and concerning trends
- Contact patients about abnormal or missed readings, symptoms, medication adherence, and participation barriers
- Encourage consistent patient engagement and program participation
- Follow escalation protocols and communicate concerning findings to providers or licensed clinical staff
- Coordinate care with physicians, care managers, medical assistants, pharmacies, and other healthcare team members
- Enroll eligible patients into the RPM program and educate them on devices, expectations, and participation requirements
- Identify patients needing additional care management, provider follow-up, or community resources
- Educate patients on device use, measurement techniques, medication adherence, nutrition, activity, symptom monitoring, and chronic disease management
- Troubleshoot RPM devices, applications, and connected monitoring technology
- Document patient interactions, readings, interventions, education, and escalations in the electronic health record
- Verify patient consent, diagnoses, care plans, and device assignments
- Support RPM device inventory, replacement, return, and tracking
- Maintain compliance with HIPAA, payer requirements, and organizational policies
- Meet productivity, documentation, and patient outreach expectations
- Participate in team huddles, quality audits, training, and continuous improvement initiatives
- Confirm abnormal readings, assess associated symptoms, follow clinical escalation pathways, notify licensed clinical personnel or providers, and direct patients to emergency services when indicated
- Do not independently diagnose conditions, prescribe medications, or provide treatment outside the scope of credentials
Requirements
What you’ll need- High school diploma or GED required
- Healthcare experience as a Medical Assistant, Pharmacy Technician, Certified Nursing Assistant, Care Manager, Health Navigator, or similar role preferred
- Experience in primary care, chronic care management, patient outreach, population health, or remote patient monitoring preferred
- Knowledge of chronic conditions such as hypertension, diabetes, COPD, heart failure, obesity, and cardiovascular disease
- Strong computer skills and experience with electronic health records
- Excellent communication, organizational, and time management skills
- Ability to recognize abnormal readings and follow established escalation protocols
- Current healthcare certification or license preferred
- Experience with Athenahealth, ChronicCareIQ, 3CX, or similar healthcare platforms preferred
- Knowledge of Medicare, Medicaid, value-based care, or RPM programs preferred
- Background check required
- Bilingual candidates are encouraged to apply
Benefits
Comp & perks- Competitive compensation
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off and Holiday Pay
- Paid training and ongoing professional development
- Supportive, collaborative work environment
- Consistent four-day work week (four 10-hour shifts)
- Opportunities for professional growth and career advancement