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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare coordination, caregiver management, and compliance with home care regulations. Proficient in operational support and relationship management to ensure exceptional service delivery.
Highest-signal resume keywords
Healthcare CoordinationCaregiver Management SystemsHome Care RegulationsMicrosoft Office SuiteOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare AdministrationSchedulingStaffingAuditingDocumentation ReviewCritical ThinkingProblem-SolvingTime ManagementCompliance ManagementElectronic Health Record Platforms
Soft Skills
Communication SkillsInterpersonal SkillsRelationship-BuildingAdaptabilityTeam Collaboration
Tools & Technologies
EPIC DatabaseHealthcare Database Systems
Industry Keywords
Home Health CareClient Care ServicesOperational SupportQuality StandardsReferral Relationships
About the role
Key responsibilities & impact- Coordinate client care services
- Manage caregiver scheduling
- Monitor compliance and quality standards
- Manage referral relationships
- Provide operational support to ensure exceptional service delivery
- Serve as a link between clients, caregivers, referral sources, and leadership
- Work collaboratively with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners
- Ensure caregivers utilize EPIC’s existing database structure as required by regulation
- Support the smooth operation of EPIC’s in-home care services
- Work core hours of 8:30am–4:30pm
- Work some weekend and extended weekday hours as required, including during inclement weather
- Travel approximately 35%
Requirements
What you’ll need- Associate degree in Healthcare Administration, Business Administration, Nursing, Human Services, or a related field preferred
- Equivalent combination of education and experience may be considered
- Minimum of 2 years of experience in home health care, healthcare coordination, scheduling, staffing, or healthcare operations preferred
- Experience working with caregiver management systems and electronic health record platforms preferred
- Knowledge of home care regulations and compliance requirements preferred
- Must have a dependable automobile and a clean driving record
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and conflict-resolution abilities
- Proficiency in Microsoft Office Suite and healthcare database systems
- Ability to maintain confidentiality and professionalism
- Customer-service oriented with strong relationship-building skills
- Detail-oriented with strong auditing and documentation review capabilities
- Must have strong critical thinking skills
- Strong adaptability and flexibility in changing environments
- Ability to closely collaborate across all EPIC programs and departments
- Ability to work together as a team where there is effective communication
- Ability to prioritize, multi-task, and meet deadlines in compliance with internal and external agencies rules and regulations
- Excellent time management skills to manage one's own time and the time of others
- Must be responsible and take accountability for own actions
- Excellent presentation, negotiation, and relationship-building skills required
- Ability to work independently with minimal supervision and be self-motivated
Benefits
Comp & perks- Professional development and growth opportunities
