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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the intake lifecycle and ensuring compliance with Maryland DDA requirements while providing person-centered service coordination. Strong analytical, communication, and problem-solving skills are essential for effective collaboration across programs and departments.
Highest-signal resume keywords
Intake ManagementCase ManagementPerson-Centered PlanningMaryland DDA ComplianceMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake ManagementCase ManagementPerson-Centered PlanningMicrosoft Office SuiteMedicaid Billing RequirementsCOMAR RegulationsAnalytical SkillsProblem-Solving SkillsTime ManagementMulti-Tasking
Soft Skills
Customer Service SkillsCritical ThinkingAdaptabilityConflict ResolutionEffective Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Maryland DDADisability ServicesService CoordinationEPIC ServicesCCS Agency
About the role
Key responsibilities & impact- Ensure a seamless, compliant, and person-centered transition for individuals entering EPIC’s services
- Manage the full intake lifecycle from initial inquiry through service authorization
- Oversee the development, coordination, and timely submission of high-quality Person-Centered Plan (PCP) Support Documents
- Ensure PCP Support Documents comply with Maryland Developmental Disabilities Administration (DDA) requirements
Requirements
What you’ll need- Must have a high school diploma or GED
- Some college preferred
- Must have intermediate Microsoft Office Suite skills
- Familiarity with COMAR regulations and Medicaid billing requirements
- Prior experience with intake, case management and service coordination
- Valid driver’s license with reliable transportation to travel locally
- Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service
- Possess strong creative and customer service skills
- Must have strong critical thinking skills
- Have strong adaptability and flexibility to be effective in changing environments
- Possess strong conflict resolutions skills
- Ability to closely collaborate across all EPIC programs and departments
- Ability to work together as a team where there is effective communication
- Must possess excellent communication, analytical, and problem-solving skills
- Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation
- Strong time management skills to manage one's own time and the time of others
- Must be responsible and take accountability for own actions