Intake, PCP Specialist

Epic

. Manage the full intake lifecycle from initial inquiry through service authorization .

Posted 9/29/2026full-timeBrandywine • Maryland • United StatesJuniorMid-Level💰 $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the intake lifecycle and ensuring compliance with Maryland DDA requirements while providing person-centered service transitions. Proficient in case management, service coordination, and effective communication across programs and departments.

Highest-signal resume keywords

Intake ManagementCase ManagementService CoordinationMaryland DDA ComplianceMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake ManagementCase ManagementService CoordinationPerson-Centered Plan (PCP) DevelopmentCOMAR Regulations FamiliarityMedicaid Billing RequirementsAnalytical SkillsProblem-Solving SkillsTime ManagementDeadline Management

Soft Skills

Customer Service SkillsCritical Thinking SkillsAdaptabilityConflict Resolution SkillsEffective CommunicationTeamwork Skills

Certifications & Qualifications

High School Diploma or GEDValid Driver's License

Industry Keywords

Maryland DDADisability ServicesCCS AgencyLocal TravelPerson-Centered Planning

About the role

Key responsibilities & impact

Manage the full intake lifecycle from initial inquiry through service authorization
Ensure seamless, compliant, and person-centered transitions for individuals entering EPIC’s services
Oversee the development, coordination, and timely submission of high-quality Person-Centered Plan (PCP) Support Documents
Ensure PCP Support Documents comply with Maryland Developmental Disabilities Administration (DDA) requirements
Collaborate across EPIC programs and departments
Travel locally as needed for job duties

Requirements

What you’ll need

High school diploma or GED required; some college preferred
Intermediate Microsoft Office Suite skills
Familiarity with COMAR regulations and Medicaid billing requirements
Prior experience with intake, case management, and service coordination
Valid driver’s license and reliable transportation for local travel
Minimum of 2–3 years of experience within a Maryland DDA provider, CCS agency, or disability service
Strong creative and customer service skills
Strong critical thinking skills
Adaptability and flexibility in changing environments
Strong conflict resolution skills
Ability to collaborate across EPIC programs and departments
Effective communication and teamwork skills
Excellent communication, analytical, and problem-solving skills
Ability to prioritize, multitask, and meet deadlines in compliance with internal and external agency rules and regulations
Strong time management skills
Accountability for own actions

Benefits

Comp & perks

Hybrid office/remote work arrangement
Monday-Friday schedule, 8:30 am–4:30 pm
Some weekend and extended weekday hours may be required, including during inclement weather