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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and optimizing enterprise network infrastructure, with a strong focus on cloud networking solutions and automation using Infrastructure as Code. Proficient in troubleshooting complex network issues and ensuring high availability and operational reliability in production environments.
Highest-signal resume keywords
Enterprise Network Infrastructure SupportMicrosoft Azure NetworkingAWS Cloud NetworkingNetwork Automation with TerraformPalo Alto Networks Firewall Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingInfrastructure as CodeLoad BalancingVPN TechnologiesRouting and SwitchingNetwork Security SolutionsDNS ManagementPerformance AnalysisIncident ResponseRoot Cause Analysis
Soft Skills
Analytical SkillsOrganizational SkillsCommunication SkillsInterpersonal SkillsIndependent Work
Tools & Technologies
Palo Alto Networks FirewallsEnterprise Monitoring ToolsGitAnsibleTerraformCI/CD PipelinesLoad BalancersWAN Optimization TechnologiesSaaS EnvironmentsCloud Infrastructure
Certifications & Qualifications
Cisco Certified Network Professional (CCNP)Microsoft Azure Fundamentals (AZ-900)Palo Alto Networks Certified Network Security Administrator (PCNSA)AWS Certified Cloud PractitionerAWS Associate Certification
Industry Keywords
Cloud NetworkingNetwork AutomationProduction EnvironmentsHigh AvailabilityOperational ReliabilityInfrastructure DeploymentsConfiguration ManagementNetwork ProvisioningGlobal Network EnvironmentsCross-Functional Collaboration
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDNSFirewallsSwitchingTerraform
About the role
Key responsibilities & impact- Support implementation, administration, and ongoing operation of Epicor’s global cloud and enterprise networking infrastructure
- Maintain reliability, availability, performance, and security of network services supporting production SaaS environments
- Configure, monitor, and troubleshoot LAN/WAN environments, Palo Alto Networks firewalls, VPNs, load balancers, WAN optimization technologies, DNS, and other core network services
- Develop and enhance network automation solutions using Infrastructure as Code and configuration management tools
- Participate in infrastructure deployments, migrations, upgrades, technology refresh initiatives, and projects affecting global network environments
- Monitor network health, analyze performance trends, and recommend improvements to capacity, resilience, scalability, and operational efficiency
- Provide Tier 2 operational support, incident response, root cause analysis, and timely problem resolution
- Participate in an on-call rotation supporting production environments
- Maintain network documentation, operational procedures, infrastructure standards, and configuration records
- Collaborate with cloud, infrastructure, security, application, and vendor teams
- Improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvement
Requirements
What you’ll need- 5+ years of experience supporting enterprise network infrastructure
- 3+ years of experience supporting Microsoft Azure and/or AWS cloud networking environments
- Experience administering enterprise firewall platforms, VPN technologies, and network security solutions
- Experience supporting production environments requiring high availability and operational reliability
- Demonstrated ability to troubleshoot complex infrastructure issues, perform root cause analysis, and deliver timely resolutions
- Experience implementing or supporting network automation using Terraform, Ansible, or similar Infrastructure as Code frameworks
- Familiarity with Git-based source control, pull request workflows, and collaborative infrastructure management practices
- Ability to participate in an on-call rotation supporting business-critical production environments
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and relevant industry experience
- Strong understanding of enterprise networking concepts, including routing, switching, firewalls, VPN technologies, DNS, authentication, load balancing, and network security
- Experience supporting Microsoft Azure and AWS networking services
- Working knowledge of Palo Alto Networks firewalls, enterprise monitoring tools, and network performance analysis
- Experience supporting highly available enterprise, SaaS, or large-scale cloud infrastructure
- Working knowledge of Infrastructure as Code principles and automation tools such as Terraform and Ansible
- Familiarity with Git, pull request workflows, GitOps practices, and CI/CD pipelines
- Strong analytical, troubleshooting, and root cause analysis skills
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to work independently within a global, cross-functional team
- Strong interpersonal skills
- Preferred: Cisco Certified Network Professional (CCNP) or equivalent networking certification
- Preferred: Microsoft Azure Fundamentals (AZ-900) or higher-level Azure certification
- Preferred: Palo Alto Networks Certified Network Security Administrator (PCNSA) or equivalent certification
- Preferred: AWS Certified Cloud Practitioner, AWS Associate certification, or equivalent cloud certification
Benefits
Comp & perks- Health and wellness benefits
- Mentorship opportunities
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Education support programs
- Work-life balance policies encouraging time off
- International relocation and permanent residency support