Epicor

Product Manager

• Gather and translate partner, customer, and internal stakeholder requirements into product specifications
• Manage product-related projects through release cycles, including planning, requirements definition, development handoff, pilot support, and follow-through
• Serve as day-to-day product liaison for a strategic retail partner
• Analyze product, system, and data-related issues involving point-of-sale, inventory, order management, and related retail workflows
• Partner with development, product, professional services, support, marketing, and organizational readiness teams to resolve issues and support product adoption
• Champion customer and partner needs internally and engage resources to solve problems
• Support new application development by creating content, clarifying requirements, and preparing internal teams for product changes

Product Manager – Retail

Financial Planning and Analysis

• Manage a portfolio of accounts receivable for an assigned territory
• Contact customers to obtain promises to pay and follow up on payment status
• Determine reasons for non-payment and escalate when necessary
• Liaise between customers and field sales and service to resolve disputes
• Initiate credit memos as needed
• Contact customers to resolve past due balances before release
• Secure purchase orders from customers when required
• Perform accounts receivable and collections reporting and analysis
• Enter electronic invoicing for customer accounts
• Reconcile accounts, provide backup detail, and submit tie-offs and refund requests
• Review account status, obtain payment commitments, and document relevant information in internal account systems

Financial Services Specialist

• Review and process Professional Services orders and contracts to set up projects in internal systems.
• Process contract/project updates and cancellations requested by internal teams or customers.
• Handle manual adjustments, ensuring correct approvals and accounting rules are followed.
• Audit project documentation and validate that systems reflect customer agreements.
• Audit billing data prior to final invoicing.
• Research and resolve customer inquiries related to billing, credits, or adjustments.
• Communicate with other Epicor departments to support issue resolution and order accuracy.

Finance Operations Intern

Software Engineer

• Perform duties in accordance with company policies, procedures, and internal controls such as SOX
• Design, implement, and maintain cloud-based data pipelines
• Collaborate with data engineers and stakeholders to translate requirements into scalable, reliable data platform architectures
• Evaluate and select cloud infrastructure and services for data storage, processing, and analytics
• Implement data ingestion pipelines from disparate data sources
• Ensure data quality, integrity, and timeliness
• Design and optimize data lakes, data warehouses, and data marts
• Implement data processing and transformation workflows using Azure Spark, Azure SQL Pools/data warehouses, and other cloud-native services

Senior Data Operations Developer

Accounting Manager

• Resolve escalated issues with minimal supervision through phone, email, or chat
• Troubleshoot client-server software applications, Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices
• Stay current with software updates and changes
• Resolve customer concerns involving installation, operation, maintenance, and compatibility
• Conduct performance and functional tests
• Develop and refine processes for gathering, tracking, triaging, validating, and routing issues
• Identify trends and patterns to prevent future problems
• Recommend process and strategy improvements
• Contribute to and use knowledge base articles and FAQs
• Coach and mentor team members
• Specialize in key software areas, including third-party packages

Senior Accounting Application Specialist

• Implement technical specifications
• Write, review, and debug code
• Follow coding standards
• Provide input on internal training materials
• Work with Product QA to review and fix test errors

Product Developer

Business Analyst

• Collaborate with internal stakeholders, product managers, developers, and customers as required
• Write business and customer requirements, including scope, priorities, and acceptance criteria
• Identify and communicate project specifications and product changes based on requirements
• Coordinate with the development team about features and requirements
• Collaborate with the Product Management team as required
• Perform demonstrations of sprint reviews
• Work with 1–2 scrum teams

Business Analyst – Associate

Solutions Engineer

• Prepare for and conduct software demonstrations with the Sales team
• Provide technical expertise by documenting processes and conducting workflow analysis in retail opportunities
• Consult with the sales force to provide solutions to customer requirements
• Liaise with Product Managers regarding potential product development
• Conduct customer and prospect webinars
• Travel domestically up to 50%

Solution Engineer, Retail

Human Resources

• Serve as the technical lead for Workday Payroll and Absence, with backup support for compensation
• Work with Workday customer support and third-party consulting firms to drive deliverables
• Partner with functional Workday leads to troubleshoot and redesign business processes
• Configure business processes, calculated fields, and reports
• Perform system audits and EIB loads to ensure HR data integrity
• Ensure data accuracy across payroll, absence, and time tracking
• Lead Workday releases, testing, and system enhancement projects
• Troubleshoot and validate payroll and absence system outputs
• Resolve configuration, data, and integration issues
• Design scalable, sustainable solutions with Payroll and Absence stakeholders
• Maintain business process frameworks, condition rules, and security roles aligned with enterprise data governance standards
• Serve as a Tier 2/3 escalation point for complex Workday technical issues

HR Tech Analyst – Workday

Analyst

• Manage areas of the quote-to-order workflow from CRM and CPQ through order management, licensing, and entitlement tools
• Administer data in quote-to-order workflow tools
• Provide user and tool support
• Respond to internal and external customer inquiries about processes, transactions, and data
• Serve as the primary point of contact for internal billing support
• Respond to and resolve billing-related tickets within established service level agreements
• Research and resolve complex billing discrepancies by analyzing accounts, invoices, contracts, payment history, and supporting documentation
• Process credits, rebills, invoice corrections, and other account maintenance activities
• Reconcile customer accounts to identify discrepancies, validate balances, and ensure billing accuracy
• Partner with Collections, Customer Success, Sales, Order Management, Finance, and other cross-functional teams
• Document research, resolutions, and billing transactions in ticketing and billing systems
• Identify recurring billing issues and recommend process improvements
• Support month-end close activities and other operational initiatives

Quote to Cash Analyst

General

• Process daily cash receipts and accurately record payments to customer accounts
• Reconcile daily cash receipts against the appropriate general ledger
• Research and address unapplied and unallocated receipts
• Research and resolve payment discrepancies to ensure accurate monthly accounts receivable balances
• Post payments daily and reconcile them to bank deposits
• Work closely with the Collections Department to resolve invoice issues
• Count and balance daily cash
• Perform high-volume data entry, including setting up new accounts in the electronic database
• Identify invoice billing issues, determine root causes, and assist with resolution
• Perform administrative duties including filing, processing daily reports, sorting mail, scanning checks, and updating Excel spreadsheets

Cash Application Specialist

Account Manager

• Sell Epicor products to prospects in a specific territory
• Manage a sales territory, vertical and/or geographical area
• Qualify opportunities to maximize leads
• Plan and implement sales campaigns
• Coordinate with solution sales and professional services teams
• Participate in marketing events and contribute ideas
• Understand prospects’ and customers’ business requirements
• Provide accurate and timely sales forecasts
• Manage the short- and medium-term pipeline
• Maintain third-party relationships
• Update and maintain the CRM database
• Perform weekly, monthly, and quarterly reporting for the assigned territory
• Negotiate pricing and contractual agreements to close sales

Senior Territory Manager – Manufacturing

Database Administrator

• Advise management on database concepts and functional capabilities
• Translate data models or user specifications into compliant database designs
• Install, configure, and maintain database management system software on database and application servers
• Design, implement, and maintain complex databases
• Apply telemetry and observability practices to interpret database metrics and operational signals using Datadog or comparable monitoring tools
• Identify patterns, anomalies, and potential root causes to improve database reliability and performance
• Deliver formal and informal training, mentorship, and support to Database Administrators
• Recommend and implement database management best practices
• Monitor external trends and incorporate them into products and processes
• Lead and manage database projects while meeting deadlines and maintaining schedules

Principal Database Administrator

• Coach and mentor Solution Engineers to ensure consistent, high standards of service delivery
• Communicate with the sales team on new business opportunities
• Translate clients’ technical requirements into solutions
• Drive technical discussions
• Deliver custom demonstrations
• Implement technical proofs-of-concept
• Conduct technical presentations of company products
• Manage proof-of-concept and trial processes with clients
• Establish business relationships and partnerships with clients
• Demonstrate technical expertise and understand manufacturing business practices
• Present company product values and benefits
• Demonstrate product architectures
• Assist with cost evaluation and pricing issues

Solution Engineer

• Assess current partner onboarding, integration, testing, and support processes across Epicor ERP products
• Partner with internal stakeholders, ISVs, service partners, channel partners, and other third parties to gather requirements, identify dependencies, and uncover process gaps
• Define and help operationalize a standardized Partner Engineering Operating Model across architecture, security, data governance, identity, release, and support workflows
• Translate complex business and technical needs into clear requirements, priorities, recommendations, and actionable workstreams
• Establish future-state goals and help define the roadmap toward a consistent and scalable partner model
• Lead cross-functional discussions and drive progress across teams without relying on direct authority or a dedicated engineering team
• Support ongoing validation, prioritization, and refinement as partner needs, technical requirements, and business priorities evolve