Cloud Reliability Analyst

Epicor

. Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or escalate as needed .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $94,000 - $151,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cloud operations and infrastructure management, with a strong focus on troubleshooting, automation, and collaboration across cross-functional teams. Proficient in managing public cloud environments, particularly Microsoft Azure and AWS, while ensuring operational excellence and incident resolution.

Highest-signal resume keywords

Cloud Operations ExperienceMicrosoft Azure AdministrationTroubleshooting SkillsAutomation ProficiencyApplication Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud OperationsInfrastructure OperationsApplication SupportProduction SupportMicrosoft AzureAWSActive DirectoryContainerized ApplicationsSaaS ApplicationsERP Applications

Soft Skills

Effective CommunicationCollaborationProblem-SolvingIndependence

Tools & Technologies

Azure Kubernetes ServiceCosmos DBMonitoring ToolsAutomation Platforms

Industry Keywords

Public CloudGovernment CloudOperational ProceduresIncident ManagementOperational Documentation

Tech Stack

Tools & technologies

AWSAzureCloudERPKubernetes

About the role

Key responsibilities & impact

Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or escalate as needed
Execute scheduled production activities, maintenance tasks, deployments, and approved operational procedures during assigned coverage hours, including weekends
Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments
Ensure timely communication, documentation, and resolution of incidents
Troubleshoot application and infrastructure issues across cloud-hosted services
Coordinate with engineering, development, infrastructure, or security teams when escalation is required
Identify recurring issues, document findings, and recommend operational or process improvements
Collaborate with development, infrastructure, and operations teams to implement automation
Maintain accurate operational documentation, procedures, runbooks, and knowledge articles
Work one of two established four-day schedules: Thursday through Sunday or Saturday through Tuesday, consisting of four 10-hour shifts per week
Provide weekend coverage during periods of limited traditional staffing

Requirements

What you’ll need

3+ years’ experience in cloud operations, infrastructure operations, application support, production support, or a related technical field
Bachelor of Science degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies
Experience with Microsoft Active Directory or comparable identity and access management technologies
Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments
Working knowledge of cloud infrastructure and services, preferably Microsoft Azure; experience with AWS or comparable cloud technologies is also relevant
Experience supporting containerized applications and cloud technologies such as Azure Kubernetes Service (AKS), Cosmos DB, or similar services
Strong troubleshooting skills with the ability to analyze application logs, monitoring data, alerts, and system behavior
Ability to automate or improve routine operational tasks using scripting, tooling, or established automation platforms
Ability to work independently during extended coverage periods while collaborating effectively with cross-functional teams
Applicants must be authorized to work in the United States without Epicor sponsorship
Candidates must be U.S. persons as defined by applicable law or otherwise eligible to obtain required U.S. government authorization to access export-controlled information

Benefits

Comp & perks

Comprehensive health and wellness benefits
Opportunities for mentorship, continuing education, and focused career goal setting
Free LinkedIn Learning licenses
Mentoring Program
Inclusive, global workplace
Policies encouraging time off to rest, recharge, and reconnect
Support for international relocations and permanent residency processes