FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship building, customer retention, and strategic recommendations. Proficient in managing key accounts and leveraging SaaS and ERP solutions to drive customer value and satisfaction.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementSaaS Software ExpertiseStakeholder Relationship BuildingAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementContract NegotiationCustomer ReportingAnalytics ToolsEpicor Senior LivingKinetic SoftwareEnterprise Software SolutionsComplex DeploymentsIntegrationsMigrations
Soft Skills
Interpersonal SkillsCommunication SkillsPresentation SkillsAttention to DetailPositive Attitude
Tools & Technologies
CRM SystemsCustomer Engagement MetricsBusiness Review ToolsReporting Tools
Certifications & Qualifications
Customer Success CertificationProject Management CertificationSoftware Sales Certification
Industry Keywords
Senior LivingManufacturingANZ MarketEnterprise SoftwareSaaS
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Develop deep relationships with Senior Living and Manufacturing customers across Australia and New Zealand
- Help customers maximize value from Epicor Senior Living and Kinetic products
- Develop and maintain relationships with executive and operational stakeholders
- Serve as the primary post-sale customer contact and liaison with internal teams
- Manage approximately 80 key accounts across Australia and New Zealand representing $5M AUD in ARR
- Identify customer growth, expansion, and upsell opportunities
- Monitor customer health and engagement metrics to address risks and drive retention and renewals
- Provide regular business reviews and strategic recommendations
- Relay customer feedback to Product and Engineering teams and advocate for product enhancements
- Manage renewals, negotiate contract terms, and ensure a seamless renewal experience
- Resolve customer escalations with Support and Technical resources
- Stay current on industry trends, product releases, and emerging technologies
- Attend on-site customer events across Australia and New Zealand
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience in Business, Computer Science, Information Systems, or a related field
- 5+ years of experience in customer success, account management, or related customer-facing roles, preferably in SaaS and/or enterprise software
- Strong understanding of SaaS and On-Premise software models, licensing, and customer lifecycle management
- Exceptional interpersonal, communication (written and verbal), and presentation skills
- Proven ability to build and maintain relationships with key stakeholders at all levels of an organization
- Comfortable with CRM systems, customer reporting, and analytics tools
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Analytical thinker with a problem-solving mindset and attention to detail
- Willingness to travel as needed for customer meetings and events
- High energy, positive attitude, and strong work ethic
- Experience with Epicor Senior Living, Kinetic (on-premise and/or cloud), or other ERP and enterprise software solutions
- Experience with complex enterprise deployments, integrations, or migrations (both SaaS and On-Premise)
- Industry certifications relevant to Customer Success, Project Management, or Software Sales
- Experience supporting customers in Australia and New Zealand or working across the ANZ market
Benefits
Comp & perks- Health and wellness benefits
- Mentorship opportunities
- Continuing education and focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Education support programs
- Inclusive global workplace
- Work-life balance policies encouraging time off
- Support for international relocations and permanent residency processes