Infrastructure Support Specialist – Automotive, Retail

Epicor

. Provide remote technical support and troubleshooting for customer hardware, peripherals, and network environments .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving hardware, software, and network issues while providing exceptional customer service. Proficient in managing support requests and collaborating with various stakeholders to ensure effective technical support.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsWindows Operating SystemsTCP/IP UnderstandingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware SupportSoftware TroubleshootingNetwork Connectivity DiagnosisServer ConfigurationPOS System SupportRF Device SupportDocumenting Technical IssuesAnalyzing Connectivity FailuresClient/Server TechnologiesVPN Troubleshooting

Soft Skills

Excellent CommunicationCustomer Service OrientationAdaptabilityAnalytical ThinkingMulti-Priority Management

Tools & Technologies

Windows Operating SystemsLinux FundamentalsFirewallsISPsRemote Access Technologies

Industry Keywords

Retail SupportTechnical SupportCustomer-Facing RoleTelecommunicationsDatacenter Collaboration

Tech Stack

Tools & technologies

DNSFirewallsLinuxTCP/IP

About the role

Key responsibilities & impact

Provide remote technical support and troubleshooting for customer hardware, peripherals, and network environments
Diagnose and resolve hardware, software, and network connectivity issues
Coordinate repairs across customer and hosted environments
Support and configure servers, PCs, scanners, printers, RF devices, POS equipment, and related peripherals
Perform software troubleshooting and repair activities
Analyze connectivity failures involving ISPs, VPNs, firewalls, routing, and endpoint communication
Communicate technical findings, routing paths, and root causes to customers
Collaborate with customers, vendors, telecommunications providers, datacenter teams, and internal support teams
Document issues, troubleshooting activities, resolutions, escalations, and service actions
Escalate unresolved problems within service-level expectations
Manage support requests according to operational workflows and case activity expectations
Perform time-and-materials work, including documentation and billing
Identify opportunities for additional support services, upgrades, and hardware consulting

Requirements

What you’ll need

3+ years’ experience in a customer-facing technical or hardware support role, preferably in retail or technology environments
Strong troubleshooting and analytical skills for diagnosing complex hardware, software, and network issues
Experience supporting servers, desktops, printers, scanners, RF devices, and POS systems
Working knowledge of Windows operating systems, Linux fundamentals, and basic client/server technologies
Understanding of TCP/IP, DNS, VPN, routing, firewalls, remote access, and ISP troubleshooting
Excellent communication and customer service skills
Ability to explain technical issues to technical and non-technical audiences
Ability to manage multiple priorities and adapt to changing requirements
Ability to work across multiple time zones

Benefits

Comp & perks

Comprehensive health and wellness benefits
Mentorship
Continuing education
Focused career goal setting
Free LinkedIn Learning licenses
Mentoring Program
Inclusive, global workplace
Work-life balance policies encouraging time off
Support for international relocations and permanent residency processes