Senior Account Manager – Retail

. Own the full sales and account-management lifecycle for a portfolio of national, enterprise, or high-value retail customers .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $94,000 - $151,000 per yearWebsite

Tools & technologies

ERPThrift

Key responsibilities & impact

Own the full sales and account-management lifecycle for a portfolio of national, enterprise, or high-value retail customers
Build trusted relationships with executive sponsors, retail buyers, category and merchandising leaders, IT and operations stakeholders, buying groups, and operating teams
Develop and execute annual and multi-year account plans identifying growth priorities, whitespace, product adoption opportunities, competitive risks, and measurable outcomes
Position Epicor retail ERP and related software solutions against customer priorities
Lead complex opportunity and deal strategy, including discovery, solution positioning, competitive differentiation, business cases, ROI analysis, pricing, negotiation, and stakeholder coordination
Drive profitable multi-product upsell, cross-sell, SaaS conversion, and expansion motions
Maintain pipeline, forecast, activity, and account data in Salesforce or the designated CRM
Analyze sales performance, retail trends, customer signals, and market intelligence
Orchestrate cross-functional teams across sales, solution consulting, customer success, services, product, marketing, finance, legal, and support
Resolve issues, deliver commitments, conduct executive business reviews, and improve customer experience

What you’ll need

Advanced strategic account management, consultative selling, value-based solution positioning, and complex software sales skills
Working knowledge of retail ERP software and related operating processes
Strong executive communication, presentation, negotiation, and storytelling skills
Strong commercial and financial acumen, including revenue planning, pricing, margin considerations, contract terms, ROI analysis, forecasting, pipeline analytics, and performance reporting
Proficient use of CRM and sales productivity tools, preferably Salesforce
5+ years of applicable sales or account-management experience
2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts
Demonstrated experience with ERP software in retail or another multi-location operating environment
Experience with one or more of the following retail channels: thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy
Bachelor's degree in business, marketing, technology, or a related field, or equivalent combination of education and relevant experience
Demonstrated history of meeting or exceeding revenue, retention, expansion, or other commercial objectives in a quota-carrying or commercially accountable role
Experience coordinating cross-functional teams and engaging executive stakeholders
Willingness and ability to travel as needed

Comp & perks