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Tech Stack
Tools & technologiesAndroidERPiOSSQL
About the role
Key responsibilities & impact- Resolve escalated issues with minimal supervision through phone, email, or chat
- Troubleshoot client-server software applications, Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices
- Stay current with software updates and changes
- Resolve customer concerns involving installation, operation, maintenance, and compatibility
- Conduct performance and functional tests
- Develop and refine processes for gathering, tracking, triaging, validating, and routing issues
- Identify trends and patterns to prevent future problems
- Recommend process and strategy improvements
- Contribute to and use knowledge base articles and FAQs
- Coach and mentor team members
- Specialize in key software areas, including third-party packages
Requirements
What you’ll need- 5+ years’ applicable experience with demonstrated success and knowledge
- 2+ years’ specialized or industry experience
- Experience with manufacturing-focused ERP solutions
- General understanding of manufacturing and financial process flows
- Familiarity with ERP costing concepts and their impact on manufacturing and financial processes, including inventory, production, project-based manufacturing, WIP, and COGS
- Ability to analyze and troubleshoot manufacturing transactions and their impact on financial results, including month-end and year-end activities
- Ability to learn new technologies and industries quickly
- Strong attention to detail
- Mentorship skills
- Effective verbal and written communication skills
- Strong knowledge of system application fundamentals and business processes
- Excellent problem-solving and troubleshooting skills
- Experience in a high-volume support environment
- SaaS or e-Commerce experience
- Applicants must be authorized to work in the United States without Epicor sponsorship
- Candidates must be U.S. persons as defined by applicable law or otherwise eligible to obtain required U.S. government authorization to access ITAR-controlled information
Benefits
Comp & perks- Comprehensive health and wellness benefits
- Mentorship opportunities
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Inclusive global workplace
- Work-life balance policies encouraging time off
- Support for international relocations and permanent residency processes