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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing retail accounts and projects, ensuring successful delivery of Epicor solutions while fostering strong relationships with stakeholders. Proficient in developing metrics, conducting business reviews, and supporting operational plans to drive customer satisfaction and revenue growth.
Highest-signal resume keywords
Retail Account ManagementProject ManagementERP Industry ExperienceStakeholder EngagementBusiness Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementMetrics DevelopmentBusiness Review ConductingContract ManagementBilling ManagementRebate ManagementEpicor Solutions DeliveryProgram ImplementationRevenue Growth AnalysisOperating Plan Support
Soft Skills
Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementPositive Attitude
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Retail EnvironmentHigh-Performance EnvironmentEpicor ProductsStakeholder ManagementCustomer Satisfaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Work with Sales to develop and maintain strong relationships throughout account organizations
- Manage projects to ensure timely and successful delivery of Epicor solutions
- Develop key goals and metrics for each account and measure and report on them monthly or quarterly
- Define and implement programs supporting account objectives
- Assist with high-severity requests or issue escalations as needed
- Manage contracts, billing, and rebates; provide management time to respond to contract renewals and price-change options
- Hold at least quarterly meetings with each account
- Work with customers to ensure Epicor retail products are used effectively and efficiently
- Support an annual operating plan process
- Manage partner accounts and identify and develop new key retail account alliances to generate leads and sales opportunities
- Conduct business reviews of strategic accounts to enhance customer satisfaction and identify revenue-growth opportunities
- Evaluate program trends and provide analysis recommendations to management
Requirements
What you’ll need- Ability to work with internal and external stakeholders in a distributed retail environment
- Excellent written and oral communications and interpersonal skills
- High energy, positive attitude, and a strong work ethic
- Excellent organizational and project management skills
- Passion for the technology industry
- Excellent time management and interpersonal skills
- Experience working in a fast-paced, high-performance environment
- 7+ years applicable experience and demonstrated success in the retail space
- 5+ years of specialized ERP industry experience
- Familiarity with Ace or similar Epicor customers is strongly preferred
- Bachelor’s degree (or equivalent experience)
Benefits
Comp & perks- Comprehensive health and wellness benefits
- Opportunities for mentorship, continuing education, and focused career goal setting
- Free LinkedIn Learning licenses for everyone
- Mentoring Program
- Inclusive, global workplace
- Policies encouraging time off to rest, recharge, and reconnect
- Support for international relocations and permanent residency processes