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Epicor

Technical Application Specialist

Epicor

. Confer with customers via phone, email, or chat to identify technical or system issues .

Posted 9/15/2026full-timeMonterrey • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and troubleshooting skills in technical support, with a focus on resolving client-server software application issues and providing excellent customer service. Proficient in collaborating with cross-functional teams and mentoring peers while adapting to new technologies and processes.

Highest-signal resume keywords
Technical Support ExperienceSQL TroubleshootingSaaS or E-Commerce ExperienceCustomer Service OrientationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingSoftware Application FundamentalsSystem SetupConfigurationIntegration ToolsMicrosoft SQLClient-Server SoftwarePerformance TargetsService-Level ExpectationsDocumentation
Soft Skills
Verbal CommunicationWritten CommunicationAdaptabilityCollaborationMentoring
Tools & Technologies
Web ServersCredit Card Payment TerminalsNetwork PrintersAndroid DevicesIOS Devices
Industry Keywords
Technical SupportCustomer ExperienceHigh-Volume EnvironmentBusiness ProcessesKnowledge Base

Tech Stack

Tools & technologies
AndroidERPiOSSQL

About the role

Key responsibilities & impact
  • Confer with customers via phone, email, or chat to identify technical or system issues
  • Troubleshoot, repair, test, document, and escalate solutions as necessary
  • Resolve client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices
  • Handle complex cases where standard procedures may not apply
  • Stay current with software updates and changes
  • Assist with system setup, configuration, and programming or integration tools for customization and product integration
  • Collaborate with customer experience and sales departments
  • Mentor team members and share best practices
  • Contribute to the department knowledge base and FAQs

Requirements

What you’ll need
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Customer service orientation
  • Ability to manage multiple priorities
  • Knowledge of software application fundamentals and related business processes
  • Ability to work independently and collaboratively in a fast-paced, high-volume environment
  • 3+ years of applicable experience in technical support or a related field
  • Experience in SaaS or e-Commerce environments
  • Experience troubleshooting SQL or ERP systems
  • Adaptability and willingness to learn new technologies and processes
  • Comfort working with performance targets and service-level expectations

Benefits

Comp & perks
  • Comprehensive health and wellness benefits
  • Mentorship opportunities
  • Continuing education
  • Focused career goal setting
  • Free LinkedIn Learning licenses
  • Mentoring Program
  • Geographically specific education support programs
  • Inclusive global workplace
  • Work-life balance policies encouraging time off
  • International relocation and permanent residency support