Customer Success Manager

Epignosis learning technologies

. Guide customers through subscription changes via email and scheduled calls .

Posted 9/25/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a customer-first mindset with strong communication skills, effectively guiding customers through subscription changes and addressing their needs. Proficient in problem-solving and identifying opportunities for customer support and expansion.

Highest-signal resume keywords

Customer Success ExperienceEmpathetic CommunicationProblem-Solving SkillsProactive Customer EngagementCollaboration with Teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-First MindsetAdaptabilityClear CommunicationTrust BuildingMulti-Tasking

Industry Keywords

Customer SupportAccount ManagementSalesChurn ReductionCustomer Feedback

About the role

Key responsibilities & impact

Guide customers through subscription changes via email and scheduled calls
Proactively follow up on cancellations, payment issues, and other customer concerns to help reduce churn
Share best practices and encourage customers to adopt and maximize the products
Respond empathetically to customer feedback and build trust
Identify opportunities for additional resources, better-fit plans, or expansion
Collaborate with teammates and other departments to address customer needs and represent the customer internally

Requirements

What you’ll need

Experience in a customer-facing role, such as Customer Success, Account Management, Customer Support, or Sales
Customer-first mindset
Ability to communicate clearly and empathetically in writing and during scheduled calls
Strong problem-solving skills
Ability to adapt quickly to different customer needs and situations
Ability to identify customer support, plan-fit, and expansion opportunities
Proactive approach
Ability to manage multiple customer interactions and priorities effectively
Collaborative mindset
Willingness to support teammates, share learnings, and work toward common goals

Benefits

Comp & perks

Competitive salary and bonuses; strong base pay plus performance rewards at personal, team, and company levels
Stock options for everyone
Private health coverage for every team member
Access to a nutritionist
In-house blood bank
Progressive family policy
Breakfast and catered lunch at the offices
Monthly meal allowance
OASA transport card or parking space near the office
Hybrid work from home and from the modern Athens office
Learning budget for coaching sessions, conferences, university degrees, and creative pursuits
Access to learning and collaboration across the Starttech Ventures ecosystem