Partner Success Manager

Epignosis learning technologies

. Monitor partner health, engagement, and satisfaction, identifying risks and coordinating timely interventions with Partner Account Managers .

Posted 11/7/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner operations and success, with a strong focus on managing partner relationships, coordinating training and certification activities, and analyzing engagement metrics to drive operational improvements. Proficient in utilizing CRM systems and maintaining accurate partner information to enhance the overall partner experience.

Highest-signal resume keywords

Partner Operations ExperienceCRM Systems ManagementTraining CoordinationEngagement Metrics AnalysisSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner SuccessOperational Data ManagementCertification TrackingProblem-SolvingOperational Reporting

Soft Skills

Organizational SkillsCommunication SkillsRelationship-BuildingDetail-OrientedProactive Approach

Tools & Technologies

SalesforcePartner Relationship Management (PRM) Platforms

Industry Keywords

B2B SaaSChannel PartnersResellersHR TechnologyEdTechIT ServicesPartner Health MetricsNPS/CSAT Surveys

About the role

Key responsibilities & impact

Monitor partner health, engagement, and satisfaction, identifying risks and coordinating timely interventions with Partner Account Managers
Act as the main point of contact for day-to-day partner support
Resolve operational requests and coordinate internal escalations
Ensure partners have access to tools, systems, and resources, including demo environments, pricing information, and sales enablement materials
Coordinate partner training, certification, and recertification activities
Manage ongoing partner operational readiness after onboarding
Maintain accurate partner information and up-to-date portal content
Support partner business reviews by preparing health metrics, certification updates, satisfaction insights, and operational reports
Coordinate Salesforce access, partner referrals, opportunity routing, and approved administrative or subscription changes
Collaborate with internal teams to improve partner processes, operational efficiency, and the overall partner experience

Requirements

What you’ll need

Experience in partner operations, partner success, customer success, sales operations, or a similar customer- or partner-facing role, ideally within a B2B SaaS environment
Strong organisational skills and ability to manage multiple requests, priorities, and stakeholders simultaneously
Excellent communication and relationship-building skills, with a customer-centric and solution-oriented mindset
Experience coordinating training, onboarding, or certification activities and tracking participation and completion
Experience working with CRM systems and managing operational data, reports, and workflows
Ability to analyse engagement metrics, identify potential risks, and turn insights into actionable recommendations
Strong problem-solving skills and ability to coordinate across different teams to resolve issues
Detail-oriented and proactive approach to maintaining accurate information and improving operational processes
Comfort working in a fast-paced, international environment and collaborating with cross-functional teams
Preferred: experience with channel partners, resellers, or technology service providers
Preferred: familiarity with SaaS, HR technology, EdTech, or IT services industries
Preferred: experience using Salesforce or Partner Relationship Management (PRM) platforms
Preferred: experience managing partner portals, certification programmes, or sales enablement resources
Preferred: familiarity with partner health metrics, NPS/CSAT surveys, and customer or partner satisfaction reporting
Preferred: experience supporting partner business reviews, opportunity routing, or operational escalation processes

Benefits

Comp & perks

Strong base pay plus performance rewards at personal, team, and company levels
Stock options for everyone
Private health coverage for every team member
Access to a nutritionist
In-house blood bank
Progressive family policy
Breakfast and catered lunch at the offices
Monthly meal allowance
OASA transport card or parking space near the office
Hybrid work from home and from the modern Athens office
Learning budget covering coaching sessions, conferences, university degrees, and creative pursuits
Access to learning and collaboration across the Starttech Ventures ecosystem