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IT Specialist
Epiphany Dermatology. Serve as a Subject Matter Expert (SME) within one or more specialized IT areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT project management and service desk support, with a strong focus on communication, troubleshooting, and process improvement in a healthcare environment. Proficient in managing relationships with stakeholders and ensuring adherence to IT standards and best practices.
Highest-signal resume keywords
Subject Matter Expert (SME)Service Desk SupportElectronic Health Record (EHR)Creative TroubleshootingInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Project ManagementHelp Desk SupportProcess ImprovementDesktop Publishing SoftwareTelephony/VOIPNetworkingIdentity and Access ManagementCybersecurityRisk ManagementData Analysis
Soft Skills
Interpersonal SkillsEffective CommunicationDetail-OrientedProblem-SolvingCustomer-First Mindset
Tools & Technologies
Google WorkspaceMicrosoft OfficeE-Systems
Industry Keywords
Healthcare SettingCultural CompetencyM&A EventsIT StandardsBiohazards
Tech Stack
Tools & technologiesCyber SecurityVoIP
About the role
Key responsibilities & impact- Serve as a Subject Matter Expert (SME) within one or more specialized IT areas
- Partner with stakeholders to ensure smooth and efficient communication of IT project updates
- Attend project meetings and summarize progress of IT-related projects
- Manage, resolve, and escalate risks and issues as necessary
- Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities
- Establish working and professional relationships with leadership, operations, providers, clinic teams, and other departments
- Provide Service Desk support and work the IT Service Desk ticket queue with prompt issue resolution
- Escalate issues to the IT Manager or Senior Director according to IT procedures
- Gather hardware requirements and manage procurement according to IT standards and procedures
- Lead planning, implementation, documentation, training, and ongoing support for assigned SME focus areas
- Stay current on industry trends, recommend improvements, and ensure best practices are followed
- Support implementations, IT integrations during M&A events and new builds, telephony/VOIP, networking, identity and access management, and cybersecurity
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or general education degree (GED)
- Bachelor’s degree in information technology or related field preferred
- Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support
- Proficiency with desktop publishing software (Google Workspace / Microsoft Office)
- Ability to work with an Electronic Health Record and other related E-Systems
- Experience in a healthcare setting is a plus
- Strong interpersonal skills and effective oral and written communication skills
- Detail-oriented and able to handle multiple tasks, following through to completion
- Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs
- Creative troubleshooting and problem-solving skills
- Driven, energetic and ready to develop new technical skills in advancement of career track
- Demonstrates a customer-first mindset with a calm and composed demeanor
- Able to travel 25-50% (continental US)
- Must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport
- Ability to stand, walk, sit, bend, and lift items up to 30 lbs.
- Administrative office work may include visits to medical offices with possible exposure to procedure/exam rooms, laboratories, communicable diseases, bloodborne pathogens, biohazards, or toxic substances
Benefits
Comp & perks- Eligible employees receive medical, life insurance, short-term disability coverage, mental health services, and more at no cost
- Vision, dental, and supplemental insurance options
- 401k with company matching
- Employee discounts
- HSA and FSA
- Tuition assistance
- Certification reimbursement
- Generous time off plans
- Free skin care
- Opportunity for growth
- Employee development investment