Epiphany Dermatology

IT Support

• Serve as a Subject Matter Expert (SME) within one or more specialized IT areas
• Partner with stakeholders to ensure smooth and efficient communication of IT project updates
• Attend project meetings and summarize progress of IT-related projects
• Manage, resolve, and escalate risks and issues as necessary
• Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities
• Establish working and professional relationships with leadership, operations, providers, clinic teams, and other departments
• Provide Service Desk support and work the IT Service Desk ticket queue with prompt issue resolution
• Escalate issues to the IT Manager or Senior Director according to IT procedures
• Gather hardware requirements and manage procurement according to IT standards and procedures
• Lead planning, implementation, documentation, training, and ongoing support for assigned SME focus areas
• Stay current on industry trends, recommend improvements, and ensure best practices are followed
• Support implementations, IT integrations during M&A events and new builds, telephony/VOIP, networking, identity and access management, and cybersecurity
• Perform other duties as assigned

Explore IT Specialist at Epiphany Dermatology. Review requirements and application details.